1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were very helpful, we had a room upgrade and it was really nice. I even had a staff member help when I was trying to get my car on charge. The food was good and there was a good veriaty as we had 2 vegans in the group.
Negative section of review
Issues at the Spa, the pool and other facilities were cold. There was a sign on the Sunday but we did not notice one or were advised on the Saturday. Only my daughter and I bothered on the Sunday knowing it would be cold. Some confusion over the breakfast on the Sunday which was slightly embarrassing. Cost of some of the drinks was very expensive.
Positive section of review
The location was perfect, just steps from the bottom of the Royal Mile. The room was comfortable. The staff was fantastic! I will definitely stay there again on a future visit.
Positive section of review
Staff polite and courteous. Excellent value for money. Have stayed here before and will continue to in the future.
Negative section of review
First morning chef phoned in sick, so due to work restrictions I missed a full English breakfast. Another chef completed the breakfast for other clients. Bath panel did not appear to fit correctly but this did not affect my stay.
Positive section of review
Room was clean and comfortable. The bed was very comfortable and I had two nights of solid sleep.
Negative section of review
It would have been nice if there had been some shampoo and shower gel.
Positive section of review
Old lots of history. Good central position and parking.
Negative section of review
The smoke alarm led light was very bright at night.
Positive section of review
The location is good. The beds were comfy.
Negative section of review
The lift was not working. My disabled mother was expected to climb nine steps to access room, cups were not clean still had something in from last people in the room, bath had hairs in it razor cover by the tap and above of plastic Jewellery on the floor. Didn’t look like pictures on website disappointed stay. I was told if I had said something on my booking form they could have done something. If the lifts worked then it wouldn’t be an issue. The Starbucks coffee machine in the foyer didn’t work either.
Positive section of review
Position and the quality finishing.
Negative section of review
Nothing
Positive section of review
Great staff and service
Negative section of review
Bit pricey
Positive section of review
breakfast excellent
Negative section of review
food menu limited
Positive section of review
Location