1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The Town Hall is simply a wonderful place to stay. The apartments are light, spacious, quiet, comfortable and very well equipped. There is a train station nearby and easy access from Heathrow. It is my London home away from home. Thank you to all the staff who are so helpful. It is lovely to recognise familiar faces from my visits in 2023. I always feel welcomed and relaxed when ever I return. Thank you to Mikaela, Natalie and Mo for our very friendly chats.
Positive section of review
Breakfast Very Good, missed poached eggs. Room good, clean. Dinner had lots of different meals, very nice, skate meal and veg was best, puff pastry on steak pie, year on year served raw, meat very good. Great stay.
Negative section of review
Being 1st floor,
Positive section of review
What we liked was staff was helpful, we payed a ten pounds earlier booking in fee, so we could book at 1 o'clock instead of 3 o'clock, the booking in times have now changed.
Negative section of review
What we wasn't happy with bearing in mind we have stayed here on many occasions, this was our worst room we have ever had the bedding was clean, but was so uncomfortable, the room was so tiny, the bathroom had not been cleaned so we purchased some cleaning items and sterilised it ourselves. The beer in the bar was watered down and I had a terrible stomach after a pint, and had nothing else in the property before or after.
Positive section of review
Room was very spacious and bed really comfy staff were excellent breakfast was everything you needed and cooked well
Negative section of review
The floor on our landing was like walking on sponge needs updating a trap hazard
Positive section of review
Clean, comfy and spacious room. The evening meal and breakfast was filling and tasty.
Negative section of review
The price of the meal was expensive, but it has a captive audience as there were no other places to eat for miles.
Positive section of review
The location is perfect. Near to the train station and tourist spots.
Negative section of review
I need to fork out extra money for the lockers to keep my stuffs after check out, less hooks, small and can be seen through storage box which is very unsafe.
Positive section of review
Clean great room on the corner with balcony
Negative section of review
Nothing
Positive section of review
Friendly staff, good breakfast
Negative section of review
The mattresses were really old and kind of a hazard if you have back problems
Positive section of review
Quiet and peaceful!
Negative section of review
Nothing!
Positive section of review
Location
Negative section of review
No air conditioning in room. Limited time slots for breakfast