1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My room was clean and relatively quiet. The en-suite bathroom was basic, but convenient. I stayed for 5 days and could do all the online stuff that I wanted, as the WiFi connection was really good. At the end of the day, I found the stay quite economical when compared with neighbouring hotels.
Negative section of review
There was a power outage for half a day due to some maintenance work, but otherwise it was OK. Room service didn't come daily and the management needs to ensure that this is looked into. Other rooms which were vacated earlier and cleaning not done, were seen with the doors open for long periods of time. With some dedicated input, this property can be transformed into one of the best hotels in the region, I think.
Positive section of review
Without doubt, the best shower I have ever used. Room was very comfortable and great bed. Dinner was amazing, staff were very friendly and finished off with a superb breakfast
Negative section of review
Nothing. Everything was fantastic
Positive section of review
It was very centrally located & Clean & tidy It was Great value for the price
Positive section of review
The staff especially Julie , Izzy and Bradley
Negative section of review
Nothing
Positive section of review
Staff great, love the hotel space and the bar
Negative section of review
Nothing
Brighton & Hove, United Kingdom
Positive section of review
Brunswick Square is an excellent location.
Negative section of review
on the day the hotel make you pay a £2.97 'waiver' fee, or £100 deposit. the room facilities were not as listed. a 'deluxe family room' only had a small shower. *as a solo traveller I booked this room specifically because it listed having a bath. I could have booked a cheaper room, or elsewhere, if I'd known that this room does not have the listed advertised facilities. the kitchen sink water wasn't connected, no drain pipe, they just put a towel under the down pipe. very very basic room, beds crammed in. no surface space or storage. The staff lied to me 'confirming' the room had a bath, when it only had a shower [I messaged the property prior to arrival asking specifically for them to confirm the room facilities - as listed on booking.com] no dining table. no seating area. no hairdryer. no carpet. entrance was via the main hall/not private. [I was in '004' 'deluxe family room'] it seemed totally different to the listing. the room in the photograph on the booking is different. I messaged the staff. there is no reception desk, they make you use whatsapp to communicate. The man initially said he was trying to find me a different room, promised to sort the situation out, then repeatedly asked for 'evidence' - I sent pictures clearly showing the problem. no solution or explanation was offered. I had to chase for updates. eventually he just ignored my messages. I emailed the hotel when I got home, over a week ago, and have yet to receive any reply or even acknowledgement that this was poor communication and terrible customer service.
Positive section of review
Lovely breakfast and nice friendly staff.
Negative section of review
No food served on a Wednesday which after a very long drive was not what I was needing.
Positive section of review
Excellent location fabulous staff
Positive section of review
Location is great.
Positive section of review
No problems
Negative section of review
Sound insulation was not as good as it should be. Poor design and construction. I suggest you talk to your design teams in future not to skimp on sound insulation like so many organisations do as a way of cost cutting. I also suggest you have better management on site to prevent poor workmanship.
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