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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I don't know how, but I was assigned a room on the next-to-topmost floor, a 'premium' accommodation. This included unexpected treats like dressing gowns and slippers, complimentary soft drinks and snacks in the minibar, a Nespresso machine with pods, and a whirlpool tub. The bed was huge, well appointed, exceptional linens, and a selection of smunchy pillows that would please anyone. Quite possibly one of the best rooms I have ever had through booking.com. Easy 20 minute walk from Cardiff Central station, mere blocks away from the stadium, pubs, restaurants, and shopping. All in all, a lovely little boutique hotel, ideal for a couple's getaway, but equally suited as a venue for a wedding reception or business conference.
Negative section of review
The pricing in the restaurant was not relative to portion sizes. Granted, this is typical of hotel restaurants, but in a city where there are loads of other options readily available for guests, it really is incumbent upon the hotel to set their menu competitively comparable to the area. I ate at the hotel because it was convenient for my purposes (and very late). The menu was varied with plenty of choice, but the pricing was on the eyebrow-raising side of steep for what they had on offer. Note to the chef: two fish fingers and sweetcorn jam in a tortilla shell does not a fish taco make. This dish is lazy, the jam ensogifies the taco shell and fish finger breading, and it has no spice. Perhaps for someone who has never, ever heard of a fish taco it would be interesting, but to me it was just sad, lazy, and not in keeping with the rest of the menu.
Positive section of review
It was a large room and very comfy bed and the staff are very friendly and helpful .you can walk to the village centre in a few minutes and also on to the new forest with ponies and cows .
Southend-on-Sea, United Kingdom
Positive section of review
Door was open and homeless person sleeping in hallway that's why we decided to go else where
Negative section of review
Place was a shame not good value for money went to another apartment near by
Positive section of review
Clean room and very quiet; buffet breakfast (Sunday) with cheerful restaurant staff
Positive section of review
Great place to stay, especially if you have dogs which were made very welcome.
Positive section of review
The gardens were gorgeous, and the breakfast room was beautiful.
Negative section of review
The room was slightly dated and paint work needed refreshing. Also the grouting in the bathroom was black in places, needed replacing
Positive section of review
The location of the hotel the majority of the evening meals
Negative section of review
Extremely poor housekeeping, left tidy room sign out two days running eventually ran out of handwash also loo rolls. Having to get own tea, milk, sugar and grill own toast at breakfast carrying boiling water quite a distance to our table then go searching for cups. Breakfast was okay , but had much better at other establishments, very little choice on menu and usually arrived only just warm Due to having our dog with us we ate in the tartan room which was very pleasant unfortunately most nights I had to go looking for the menus then find a waiter to take our order. We noticed customers dining in the conservatory at evening dinner appeared to have good service, given jugs of water, had drink orders taken and brought to their table. The majority of the week I had to go to the bar for our own drinks, as we were there for the whole week it would have been good to occasionally have the service offered to other guests. I realise having our dog with us we have to make allowances but we were paying the same for services the other guests were and not getting it. Really sad because the location of the hotel is lovely but we won't be returning. Also poor communication when we arrived the receptionist said she was not expecting a dog, I informed her to look at the two emails I had sent them stating our dog was coming. The second evening the manager came to see us in the tartan room and said we weren't booked in for an evening meal, again I referred him to my email contact. Small things maybe, but you don't want negatively when at the start of your holiday.
Positive section of review
Great room, everything you need, nice breakfast
Negative section of review
Key didn't work from the first time but staff was friendly and fixed it immediately
Positive section of review
Excellent location and facilities.
Negative section of review
We had a 4 bed bunkhouse which was rather too warm. No air conditioning and it was 25 degrees overnight. Way too hot for a comfortable nights sleep.
Positive section of review
Very clean, great price, comfy bed
Negative section of review
It is no frills, which what you’d expect.
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