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Positive section of review
The main thing is the staff were beyond nice. Everyone I met there, at the reception desk, in the hallways, in the restaurant - all of them were so so lovely and checked in with me whenever they saw me. Really sweet and I would stay there again for their kindness alone. I went for a work trip so I just booked the basics so I wasn't blown away by anything, but I was not expecting to be either. I will say that the food was lovely as well, everything was fresh and delicious and they accommodated all requests! I tend to be a bit of a food snob but I had zero complaints, I was impressed.
Negative section of review
The room decor was a little dark for the space, I had a single room so it felt small with the black sheets and purple walls but this is purely a personal preference. The walls were a little thin, I could hear next door's TV but earplugs fixed that for me. I will say the bed wasn't the comfiest but it was grand! I still slept well enough.
Positive section of review
I loved the experience , especially the staff . Nothing was too much bother . Efficacious and professional. Top marks for Rafiu Geoffrey who was exceptional in every way and assured me at every step of my stay going above and beyond his duties and making sure I was comfortable and settled after long travels . So professional and courteous .
Negative section of review
Location /Staff
Positive section of review
The location was great, only 30 mins from alton towers, had everything we needed. The bed was very comfortable. sofas were very comfy. Amazing value for money. Highly recommend. Really big driveway. the hosts were lovely and made the whole experience really stress free
Negative section of review
Nothing, it was great
Positive section of review
Maureen and Colin were absolutely wonderful, they left a delicious loaf of bread in the fridge, along with milk, butter and homemade marmalade and jam; truly delighted!
Negative section of review
-
Positive section of review
Location, nothing else. But would have been happy to have stayed further away had I known it was so bad.
Negative section of review
1. Staff who checked us in was miserable and unwelcoming. Worst check- in experience ever. 2. A struggle to find parking which had to be paid for. 3. Decor very outdated and hotel has not invested sufficiently to justify the exorbitant rates 3. Spa is not cheap to use
Positive section of review
Great for easy access to city centre. Spacious rooms with excellent facilities
Positive section of review
Great place to stay with a dog. Staff was very friendly and had great food.
Positive section of review
Everything was really fine...enjoyed our stay
Negative section of review
Just did not have netflix
Positive section of review
It feels more like a home than a hotel.
Negative section of review
I didn't sleep well as the corridor is to the front door and my room was outside the door so you can imagine cars ( taxis) pulling up in front of the place and the door opening and closing. Also to note the taxis from this hotel is not cheap I made this hotel my choice thinking it was close to the airport which in theory it is. But because it's a village there aren't many drivers available which I think peaks the demand to allow them to charge ridiculous costs no Uber in the area or bolt. Cindy kindly gave me links for the taxi firms but it was £45 pound which I consider expensive for a 8-9 minute journey 10 min max. So I didn't budget for £90 on reflection I had known I would have stayed at the airport and just paid more. Otherwise I couldn't fault the room parking etc it was just the issue of the taxi costs.
Wellingborough, United Kingdom
Positive section of review
Very good location
Negative section of review
Nothing
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