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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Arrived a little early & receptionist advised that we would be upgraded to the 8th floor (from 3rd floor) but would need to wait as room not ready. Returned couple of hours later to be given a room on 3rd floor (different receptionist), advised of upgrade and was not helpful but did put us on the 6th floor.
Negative section of review
Being upgraded and downgraded on checkin.
Positive section of review
Absolutely spotless. All the staff are so friendly. Beds really comfortable. Owner ( who is also an amazing chef…best roast I have ever had..but roast to die for) was a very nice man. We have stayed here before and will continue to do so if flying out from Bristol.
Positive section of review
The breakfast was good. The portion sizes are small but that’s understandable. Good location although it’s easily confused on Google maps with your other hotel not far away.
Negative section of review
Repair one of the lifts so it goes down and up from the ground floor.
Positive section of review
Comfortable, quiet, well equipped and terrific value. Would definitely stay again if/when back in the city.
Positive section of review
- located close to public transport - cafes around - beautiful entry hallway - clean room and bathroom
Negative section of review
- extremly small room - doors between rooms
Positive section of review
Dnt ever book there if you want a worse experience thn book there no staff and very rude
Negative section of review
Everything abt it
Positive section of review
Rooms very comfortable. Staff excellent as ever, always happy and friendly.
Negative section of review
A long wait to get into the car park, probably down to an event being on at the hotel.
Positive section of review
I had an awesome time. The facility was in top shape too.
Positive section of review
Very good breakfast. Good location.
Negative section of review
Couldn't find level access info on the hotel website. Recalled there being a lift access from Paddington station (website showed longer walk with steps via Praed St which was not suitable with heavy luggage). Luckily I found the lift. Please provide clearer info to guests how to find this direct level access route from station and Heathrow Express. Also it would be much better if the hotel had automatic doors (rather than two sets of awkward heavy doors to prop open) to access building via mezzanine concourse route.
Positive section of review
Right on the beach.
Negative section of review
needed to ask staff to put fire 🔥 on a couple of times in restaurant as wasn’t very warm in there..