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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Bed was comfortable Plenty of pillows Tea/coffee Location great for London and just round the corner from Victoria train/coach station Free storage before checking in
Negative section of review
Wi-Fi never worked once TV didn’t work at all no reception Says daily housekeeping, but room was only cleaned twice in a seven day stay despite leaving please service my room sign on door every day 8 Flights of steps with no elevator very tiring after a night out in London £2 charge on leaving luggage after check Water in shower only stayed hot for about five minutes then turned to freezing cold
Positive section of review
Room was very good, a bit cold in the morning breakfast was excellent a great selection available the meeting room was good Reception staff were great
Negative section of review
WIFI service was very poor and had a great impact in the delivery for our meeting we needed at al times to use our credit card machine
Positive section of review
Food was satisfactory. Complementary drink for our wedding anniversary. Hotel decoration and cleanliness was good.
Negative section of review
Our room was on the 5th floor. On the Sunday the room was hot and stuffy. Initially the window was restricted to 1/4 opening. Eventually we found the method to open it fully.
Positive section of review
The room was good, spacious and comfortable. Only a short bus ride in to the city.
Negative section of review
Found it hard to connect to the tv, we spoke to the assistant manager who was very nice and helpful and described how to do it. Lucky my partner is tech savvy as I don’t know if I would have figured it out.
Positive section of review
Good breakfast, small room, no hooks or space in bathroom, no space for shoes
Negative section of review
some more hooks in bedroom, some more place for luggage
Positive section of review
it was great spot near to many shops and stores and also the bus stations
Negative section of review
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Positive section of review
Location was ideal for our purpose
Positive section of review
Clean and good location to town
Negative section of review
Blinds in the bedroom didn’t cover up too good so it was very bright in the room . Pillows was too high
Positive section of review
Looked nice from the outside.
Negative section of review
Very disappointed in our stay. I booked 3 family rooms and got 2 and a triple. So we had to share. One room was infested with flies all over the walls and beds. When I went to reception the man plonked a can of fly spray and said spray the room! I said what do i do then as my daughter is asthmatic. He said he can move us and moved us to a double room. Which we couldn’t fit it and the room stunk of weed as well as the corridor. He then gave us another 2 doubles and we had to move back to the old infested room on the second night. Which was the closest room to a loud wedding disco. Why would they allocate that room to someone who wasn’t apart of that party. We had an event to go to early on both days and we were exhausted by the end of the weekend due to the drama of the hotel situation
Positive section of review
Convenient location
Negative section of review
Cleanliness, felt like, by charging 20£ less than other hotels in the area, gave them the right to simply ignore the basics of cleaning. When you are a paying guest, regardless of it being £60 or £600, cleanliness shouldn't be compromised. Lucky are those that reviewed the place as being clean, you were lucky, very lucky, or booked a room that come with cleaning included, because ours, hasn't seen a cloth for a while. Small room? Sure. Less facilities? Of course. You cannot justify having certain things for what you pay. BUT you ARE PAYING and, there are things that should meet a minimum standard and CLEANLINESS is definitely one of them and at this, this hotel failed miserably. The hotel is being refurbished, and we were put in the room right next to one being done up. When we first arrived in the room, we were greeted by the workers next door drilling away, and the lights in our room not working. Went to reception and told the lady on the desk about the issue, she promptly followed me and got in the room in a rush, turning the switches on and off (as if i wouldn't know how to use a light switch). She then confirmed by herself that i was indeed right, and it was the lights not working and not my lack of understanding in light switching that was the issue, she knocked on next door (bang bang quarters) and spoke to them and they eventually checked the main board and got it working. We were then woken up 8am with the next room banging on full blast. I personally don't think rooms right next to the ones being renovated should be let out. The owner has to be prepared for this when renovating as well as making guest aware that refurbishment is heavily present in their stay. I do not hold a degree in the dusting area, so i cannot say how many days old is that dust or the origin of it, if is low dust as the TV was pretty central positioned, but the place wasn't clean, simple as.
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