1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were incredibly friendly and helpful. We had to move rooms as the room next door had their TV on loud and they were incredibly accommodating. Some views from the rooms have both the amazing sea view but also grubby roof view, so it's worth checking which room you're booking. The buffet breakfast and view was stunning and the bakery amazing.
Negative section of review
The rooms say 'sound proof walls' but they weren't fully.
Positive section of review
Great location, clean comfortable rooms, fairly quiet for city centre hotel. St David's shopping centre is directly opposite and only a stone's throw from the stadium.
Negative section of review
Unfortunately, having paid up front through Booking.com, the payment wasn't showing for some reason, and we ended up paying the bill twice. It took a week to sort out this misunderstanding. The Receptionist was courteous and polite at all times and assured me the money would not be taken twice. After returning home and checking my bank account, despite emailing the hotel twice with no response, we eventually contacted Booking.com, who swiftly dealt with the problem. Presume it was a technical issue, or that someone hadn't pressed the right buttons!
Positive section of review
The hotel was central and easy access to everything.
Positive section of review
Clean and Staff are swift to respond to queries
Negative section of review
House mate knocked my door
Positive section of review
lovely room and outlook. Staff wonderful
Positive section of review
Location parking, reception staff
Negative section of review
I ordered a pizza in the evening which took an extraordinary amount of time to come to table.
Positive section of review
Great location Modern hotel
Negative section of review
Smaller room
Positive section of review
location and room were fab
Negative section of review
check out was self service and staff weren't helpful or welcoming on arrival
Positive section of review
Clean
Negative section of review
A very long walk from reception to the room. Food in the bar was over priced and not great quality. Bar staff seemed to be on a social outing rather than at work. Pretty unprofessional behaviour from them.