1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
location (near to tube station) amenities nearby and readily available room was clean and comfortable breakfast was decent and sufficient
Positive section of review
Really clean and nicely furnished. Staff were helpful. The location is outstanding vs tube and rail. Comfy bed.
Negative section of review
Early check in charged at hourly rate and not said before arriving. TV kept on not working. And WiFi was really slow. Having to work in my room with my laptop and a slow connection it's not great.
Positive section of review
The hotel is very conveniently located in the terminal which was perfect after a long flight from Australia.
Negative section of review
The size of the room was tiny compared to what we expected. For 220+ pounds it was extremely expensive for the size... reminded me of a smaller version of a university halls room.
Positive section of review
Staff so friendly they always ask how your day has been as they knew I was visiting family.
Negative section of review
Cannot think of anything
Southend-on-Sea, United Kingdom
Positive section of review
Loved the staff and the location was right near my job
Newcastle upon Tyne, United Kingdom
Positive section of review
Room was lovely, service in the hotel very good
Negative section of review
Only negative was from a member of the bar team, however didn't take away from a very nice stay
Positive section of review
Very nice all round, good basic standard
Negative section of review
Shower bath and paying for parking
Positive section of review
Restaurant breakfast was great!
Negative section of review
We have 2 rooms booked, maybe it was on the 1st level smell of grease from the kitchen! And single bed room come with Bath, but the double Room only with very tiny shower! Cleaning staff was not professional, as we leave some valuable items in the room, and within an hour when we return after check out, they claim didn’t get our item found, so it must be someone taken it ….
Positive section of review
The rooms are nicely decorated
Negative section of review
No air condition the rooms were very hot and had to sleep with window open and curtains open
Positive section of review
Real coffee!