1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The accommodation was perfect. The bed was huge and very comfortable. The room was immaculate and had everything needed for a very enjoyable overnight stay. Fabulous location near to the town and easy parking. The hosts were extremely friendly and helpful. Overall, a fabulous place to stay.
Negative section of review
Nothing to add here.
Positive section of review
The location is great. The hotel is a lovely old building. The guy on reception was v helpful. The room I was moved to was nice but it was on the second floor and the lift only went to the first floor due to renovations.
Negative section of review
The breakfast was definitely not up to standard and the choices were dated. I would have wanted some really nice yogurt, handmade granola, berries etc. what was on offer was nothing like that. As someone who avoids eating eggs, the breakfast choices were v limited. Also some members of staff could do with some customer care training . There was also issues with the first room I was offered and with the room another of my party was offered. It is a shame because it could be a really nice hotel.
Positive section of review
Great location in a very pretty village. It's a shame we didn't explore the local area more to give further feedback, however, it was a very comfy room and good value for money.
Positive section of review
We enjoyed our stay here. We used it as a base for travelling around the area, which worked well. Friendly, helpful staff and a nice atmosphere in general.
Positive section of review
The rooms were very nice and the breakfast was lovely. The staff were incredibly helpful, and we received excellent service at dinner."
Negative section of review
Nothing
Positive section of review
The smell of this hotel is incredible. The gentleman that check us in was so lovely, funny and kind. The place is spotless.
Negative section of review
The breakfast hot food isn't good quality but continental is okay. I have stayed in a Holiday Inn before and the food was the same. Plenty of choice though. I would have given this rating a ten for what it was had it not been for the food
Positive section of review
Middle of Cheltenham, perfect for night out or visiting
Negative section of review
Struggled to find the car park for a good half hour
Positive section of review
Great location & excellent friendly staff.
Negative section of review
Room was poor and right next to a road. Room could have been cleaner. Bathroom door couldn't be closed. No hairdryer and no replacement available. Breakfast was nice but evening food was cold/raw and not pleasant at all. Several people could be seen sending food back uneaten.
Stansted Mountfitchet, United Kingdom
Positive section of review
Everything staff was amazing so friendly
Positive section of review
Rooms ok, clean
Negative section of review
Absolutely stupid rule not to deliver room service for two guests to meet in the bar.