1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The receptionist he was a superstar. I hate to think what would of happened otherwise. Hotel not finished. Fire alarm went off nobody had a clue. Nobody was there. 8 people evacuated. Including my daughter that had just come out of heart surgery. We helped a man whose room was occupied by other clients. Nobody has thought this place out. Taps too long so end up splashing water over the floor. Be aware got locked in the shower twice. If I was alone I would now be dead. Requested a knife and chopping board. ( manager had taken a holiday on opening week) and the staff proceeded to find me them. Thankyou. No glasses. On the positive note when it is ready it will be good. Very quiet and next to a londis.
Negative section of review
See above. Bruises from the bed frame. Bashed head on taps. Could not reach microwave plates etc. Designed for 6ft plus.
Positive section of review
The only issue with this fantastic apartment are the 50 steep internal stairs, but then I'm not very fit to drag a suitcase! Other than that, the location was clean and safe with great transport and amenities within 100m. Hammersmith is lovely. The apartment was clean and well appointed, everything you need for a short or longer break. The roof terrace was cute and much needed. Free tea, coffee pods, toiletry products all made our stay more enjoyable.
Negative section of review
50 internal spiral stairs. Slight musty smell.
Newton Stewart, United Kingdom
Positive section of review
Room was clean and tidy with a nice welcome try of coffee and biscuits. Comfortable with everything we needed. Dining was exceptional and breakfast very good. The bar was cozy and there were nice seating areas. Well spaced off road parking.
Negative section of review
Nothing
Positive section of review
Location,the view, being so handy to restaurants,train station and the huge Westfield shopping centre. Security was good. The flat is large and comfortable, having a full kitchen which was our requirement.
Negative section of review
No clear instructions on how to use the washing machine/ dryer which never seemed to dry thing’s properly. When we arrived we found a heap of wet towels in this machine. The dishwasher smelt a bit musty, and we also found that the cutlery supply was a bit inadequate. Only three pillows on a king size bed was not really enough, and I would have liked to have a safety bar placed by the bath as getting in/ out of a fairly high bath for a shower was a bit risky.
Positive section of review
Very clean, plenty of facilities of which were very good
Negative section of review
No tv pillow to thin bed not too comfortable enough en suite too narrow, area very scruffy
Positive section of review
Room was spacious and had very good disabled bathroom
Negative section of review
Unfortunately, a slightly aggressive member of barstaff ruined our evening meal - he was rude and ended up staring us out when we asked for 2 bottles of water. It was extremely intimidating and I raised a complaint via the google review and email but no one ever contacted us and I doubt they ever will
Royal Tunbridge Wells, United Kingdom
Positive section of review
Only used has a base. Didn't eat in the hotel.
Positive section of review
Great location, lovely comfortable cottage
Negative section of review
Nothing
Positive section of review
Breakfast was great
Positive section of review
Location
Negative section of review
Small room Low shower power Below par cooked breakfast