1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
My second visit to this place. I saw improvements in the service during breakfast. Food quality was upto the expectation. Rooms are of good size and beds are spacious. Staff apart from the few we met last time seem to be new. One of the best thing about the hotel is the lounge area where you get comfort food like Pizza and fries up untill 9 ish which to my knowledge isn't available anywhere in or around Grasmere specially after 7 pm. It is not only good quality but value for money. Lounge area is open for non residents which is good considering there are very few restaurants open in Grasmere.
Negative section of review
For a family with kids they make it mandatory to book another room, making the stay expensive. They can easily provide an extra single bed but they don't. Front desk staff still need some training as they didn't explain much about the discounts, breakfast and the trail maps they have. On top of that, front desk was trying give us a "complimentary" upgrade and were told at the very end with extra charge to pay. not very "complimentary" is it.
Saint Helier Jersey, United Kingdom
Positive section of review
All was as you'd expect. Room was quite nice, and very clean. A surprisingly popular hotel for diners in the evening, but the staff coped well and we didn't have any trouble booking a table or wait too long to be served. Food was excellent
Negative section of review
I used the gym, which is very limited and not ventilated or cooled in any way. Far too hot for a decent workout!
Royal Tunbridge Wells, United Kingdom
Positive section of review
Not as advertised very disappointing
Negative section of review
We got a what could only be described as a retirement flat in a block not what I was lead to believe what I was getting
Positive section of review
Great breakfast and friendly staff
Negative section of review
a Little isola-te Location
Positive section of review
Staff family friendly restaurant
Positive section of review
Location and a nice breakfast
Negative section of review
It was very tired in places, not Bath age, just hotel a bit shabby
Positive section of review
Friendly staff, decent menu
Negative section of review
Large noisy dogs in restaurant and bar in the evening and morning
Brighton & Hove, United Kingdom
Positive section of review
convenient location
Negative section of review
very tired decor and grubby - broken windows in the first room - once we complained we were upgraded - but even that was still very worn out.
Positive section of review
Excellent location.
Positive section of review
Clean and tidy
Negative section of review
Alarm going off at 5am