1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property is opposite the docks and right next to Liverpool One shopping centre. There’s a bus terminal close by making travelling within the city very easy. Breakfast is good and I liked that there were multiple non dairy milk options. Even though our room was overlooking the main road we didn’t hear any traffic.
Negative section of review
Ordered a room with two beds which turned out to be one double bed and a pull up couch. We didn’t inform the staff as we made it worked but it would have been nice to have a proper bed.
Positive section of review
Lovely staff , which makes it so disappointing when I have to give so many negative comments about the venue Dinner menu is excellent and would recommend -
Negative section of review
Limited overpriced breakfast menu £4.99 for 1 slice of toast and butter , another £4.99 for cereals … no choice of eggs other than a 3 egg omelette - Bathroom had no hooks / shelves for toiletries / towels . No window and inefficient fan so every time we opened the bathroom door after showering we set off the smoke alarm Broken toilet seat reported on first day of stay - not fixed Full bin and bag of rubbish in communal corridor that appeared to be added to over our 2 night stay and never removed Room not refreshed / cleaned throughout our stay . Do not appear to have many staff members , so those that are on duty work extremely hard
Positive section of review
Staff were exceptional. Beautiful decor . Superbe breakfast . Highly recommend
Positive section of review
Consistently delivers a smooth and comfortable stay... I use this place often
Positive section of review
The Jail Tour was very good ..... The food was excellent all round PERFECT
Negative section of review
Just more signs in the town required to find the hotel... everything else was PERFECT
Positive section of review
Breakfast of kippers was excellent. The hotel and staff were aawesome
Negative section of review
Nothing
Positive section of review
Nice room. Always consistency comfortable
Positive section of review
Convenient and comfortable.
Positive section of review
Modern clean
Negative section of review
Too small rooms and food services we limited
Positive section of review
Room was big
Negative section of review
Staff was quite rude and couldn't be bothered. Everything was overpriced for what you actually got. The "Discretionary" service surcharge of 12.5% is a joke on an already overpriced meal. The room was clean but bed was quite uncomfortable and the water in the shower took a very long time to warm up. Such a waste of water for the facility. I stayed in cheaper places with a better experience. Just not a great value for money