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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had an excellent room, great view of The Thames, London and Tower Bridges. On a fine afternoon it was great. The next day was wet so not so great. Breakfast buffet was good. The staff were excellent. They made contact with us before we arrived and booked us a table at Aqua Shard (which is not part of the hotel). It seems there are two access points and our pickup taxi went to the other point, the concierge ran around the building to redirect our taxi to where we were. The service was exceptional.
Positive section of review
Lovely clean comfortable room. Super quiet which was lovely (Room #1) Big shower room with plenty of towels. Bed was super comfy with four soft pillows... Only had the room for one night due to celebrating arrival of family baby a bit too much. Appreciated being able to make tea in the room when I woke up . Breakfast was good and much needed. Manager is nice chap, friendly & polite.
Negative section of review
The only "toiletries" was a box bolted to the wall in the shower with shower gel in, so no hand soap for sink (and no minatures to take home 😉). It is the little things sometimes that make all the difference guys.
Positive section of review
Room - good size and clean and comfortable Location - the best, right in the middle of Royal Mile for us and also close to Waverly Station. We had no issue pulling our 2 medium sized and one cabin trolleys all the way to station. Don't have to go thru much cobblestone surface to the station. mainly on pedestrian walkway. I also loved the beautiful outlook of the hotel
Negative section of review
Nothing. Everything was good
Positive section of review
Whenever I visit London, this is my accomodation of choice! Staff were helpful, friendly and welcoming. Rooms were clean and the beds were very comfortable. Great location with Oxford street and the west end theatres just a few minutes walk away.
Negative section of review
Some noise of bottles being emptied from the pub across the road.
Positive section of review
Spotlessly clean,early check in,great communication from Gill and lots of little extras in the room. Will definitely be returning. Great to have onsite parking.
Negative section of review
Nothing.
Positive section of review
The rooms were amazing and staff went above and beyond to help. Nothing was too much trouble for them
Negative section of review
The outside could do with a paint job other than that nothing else is needed
Positive section of review
Situated in stunning area, everything we needed and made very welcome
Barrow in Furness, United Kingdom
Positive section of review
Good clean room. And very quite for been above a bar.
Negative section of review
Of course pay less.
Positive section of review
Clean and comfortable
Positive section of review
Location was great
Negative section of review
The staff were professional but not overly friendly