1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Excellent location and a nice little quiet, tucked away street,. Parking was useful and it was clean and welcoming atmosphere. Excellent communication with the host, she is friendly and gives plenty of information so I knew what to expect. The stairs up to the room I stayed in are steep so wouldn't be suitable for everyone, but this is made clear early on. I didn't really use the kitchen but it looked well kept and spacious. Plenty of towels provided.
Negative section of review
Not sure why there were 2 mattresses on the bed, it was a bit high up, but it was comfortable enough.
Positive section of review
The breakfast was brilliant. The hotel was very clean all the time. I like the room the bed was very comfortable and cosy But the shower head was a bit confused and the temperature was gard to get it right.but I was recommended to stay again only for the breakfast.
Negative section of review
The lift was very hard to press the button. The shower hard was very hard to put the top one on. Not the other one.
Positive section of review
Everything is clean and comfortable. I liked the design of rooms. Kevin is the most polite host I’ve ever seen. Quite area. Recommend to everyone. All respect to staff. I’m gonna come back again
Positive section of review
The room and bathroom were very spacious and clean! It had a kettle, a small fridge, Yorkshire tea, coffee and milk, which were great things to have. I would absolutely recommend it!
Positive section of review
The rooms were very clean and beds were large and comfortable. Location was perfect for us as we were attending a wedding at the Town Hall. Close to shops and restaurants too.
Negative section of review
The prepaid breakfast is only good value if you have the full cooked breakfast. The other smaller dishes available are not worth the full cost and you will get charged extra for having additional items.
Positive section of review
Very friendly, great staff, great choice of food and drinks
Positive section of review
The location is good for Paddington Station
Negative section of review
The works to the exterior of the building do not mention that the noise will severely impact guests ability to use their rooms. The way the works are articulated on the website make you think it is just going to be a bit ugly, not that the constant drilling noise that renders the accommodation unusable for the a large period of time. The drains in the bathroom also smell really bad of sewerage.
Positive section of review
Staff extremely friendly and helpful
Positive section of review
Reception staff helpful
Negative section of review
I had a twin room (no.22), as I expected to be with my wife. Even by myself the room felt cramped and the beds were very narrow. I had dinner in the Brasserie and each course was a disappointment. The vegetable soup looked and tasted like tomatoe soup. The bread was not of the quality I expected. The Monkfish tail came on the bone and and had only a small eatable element. The apple and rhubarb crumble was also disappointing with a very hard crumble.
Positive section of review
Spacious