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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely views over the loch or Ben Nevis. Close to other attractions like the Glenfinnon viaduct which we visited and the loch system (Neptune's staircase) too. Easy to drive to Fort William for a meal in the evening as the local pub was fully booked. The room was spacious enough and a lovely en suite too, much appreciated.
Brighton & Hove, United Kingdom
Positive section of review
Simple continental breakfast but satisfying and fresh. Very helpful and polite gentleman at the front desk. Location also very nice, only 15 min walk from the train station and the pier. Rooms well kept - window didn’t stay open but there was a nice, powerful fan in the room.
Negative section of review
Many, many stairs but can’t complain because it was already mentioned on the website
Positive section of review
The hotel was very clean. Good value for money and the staff could not be more helpful. The gentleman on the desk even booked us a taxi and made sure they took card for us as we were going to the airport early.
Negative section of review
The location was a bit hard to figure out but we got a bus that was a 1 minute walk from the hotel once we googled it.
Positive section of review
Amazing layout for socialising as you can see in the pictures. Big bedrooms, pretty much everything you need, cooking utensils, iron etc.
Negative section of review
A second car permit would have been nice but not essential.
Positive section of review
We always book the town hall hotel when the family comes to visit us. The room are exceptionally big and very nicely furnished
Negative section of review
This time we have been a bit disappointed as we have been charged wrongly twice for an extra night and we just realized ourself. When we asked we didn’t receive a proper apology. The cleaning of the room was once at 5 pm when we were just came back from a full day out and wanted to rest. They also charge us extra for the service charge which we didn’t know from beginning.
Positive section of review
Staff were great, room was large and comfortable, location was perfect, straight off the motorway but still lively and quiet.
Negative section of review
People constantly walking above our heads until gone midnight. I don't think there were rooms upstairs and it was constant, so maybe a staff room.
Positive section of review
They couldn't have been more helpful with our luggage and making sure everything was OK with our room
Positive section of review
The location was amazing and we were surprised by the size of our room. Lovely overall.
Positive section of review
Parking (pay) at rear of hotel Food was excellent
Negative section of review
Attic room was a bit quirky with narrow stairs to access
Positive section of review
Location, resentation
Negative section of review
Nothing realyl