1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The hotel is absolutely lovely. The location, the view, the room, and most of all the lovely and extremely helpful, polite, and fun the host is. Before arriving the contact was also amazing (via email). This amazing lady helped us with everything we wanted. We had a special request about parking our motorcycles and she remembered. We got an even better room (upgrade) at no charge. The breakfast was made of high-quality products. The coffee was delicious. There was even a surprise waiting for us - the hotel is on the UK army jet plane route and every weekday they fly over the building in the morning - what a spectacle! I am coming back to this hotel for sure!
Negative section of review
Not a single thing was wrong. Everything was amazing!
Positive section of review
The welcome we received from Oznur was second to none! She was very friendly and patient with us and made us feel like we were being taken care of. She showed me to my beautiful bedroom with a fabulous view of the city of London. When I was ready to check out she even made me a cup of coffee which was so generous of her! Thanks Oznur for making my stay so special. I will be returning!
Negative section of review
Nothing
Positive section of review
Thank you for upgrade to penthouse loved the Jacuzzi bath and separate shower . And mini bar was stocked with g ready range of goods. Breakfast in room was lovely but could do with a menu to know what was available.
Negative section of review
Lack of tea making items ... Enough for 1 cup each no decaf. Where called down for now they brought up enough for 1 more cuppa each ..
Positive section of review
The views from the terrace down to the bay is stunning and you can simply sit there and watch for hours. We loved it. It more than compensated some minor things like missing parking etc.
Negative section of review
it was not totally clear to us how complicated it would be to get to the appartment by car (it is really difficult) and that there was no chance to park close to the appartment. Also, the street to the nearest parking place weeke hill is currently blocked due to a landslide. Toilets are really old, disfunctional and need to be replaced.
Newcastle upon Tyne, United Kingdom
Positive section of review
The location was great, very close to the quayside and the hotel bar was modern with good food and drink options.
Negative section of review
The decor is a little dated, the grey walls felt quite dark
Positive section of review
Breakfast beside accommodation
Negative section of review
Bathroom needed revamped. No rooms with walk in showers
Positive section of review
Location and facilities.
Negative section of review
Front desk Staff not welcoming in that check-in was all about getting me processed, even though I was the only guest at the desk. It's a National problem, I have travelled the world for 50 years and the British do not see Customer Service as a career like other nations.
Weston-super-Mare, United Kingdom
Positive section of review
The location and rooms
Negative section of review
No entertainment during the week I was there.
Positive section of review
Nice hotel
Negative section of review
Was freezing, had to wrap up in bed as no heating, shower was too cold to get in it 😩1 pillow wasnt enough
Positive section of review
Location
Negative section of review
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