1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Really liked the room, it helped having all the natural light! Especially since we were heading out that evening! Having a complimentary drink that could be alcoholic at their bar was a wonderful addition!
Negative section of review
We were originally given a basement room with no window, however despite this our room was changed no problem at all and they were more than happy to assist and make our stay as comfortable as possible!
Positive section of review
Perfect location and beautiful rooms, nice touch with the coffee machines. This is a room only hotel but surrounded by lots of options for food.
Negative section of review
Front doors are a bit noisy so can hear every time someone arrives or leaves
Positive section of review
Location was excellent. (I had visited the hotel before) Room was spacious with very comfortable bed.
Negative section of review
I stayed for six nights, and only ONCE was my bin emptied, and small milk cartons added to the refreshment tray ...no tea bags or small biscuit. I've had better service in a Travelodge. I only had a continental breakfast on one day, but was disappointed by the lack of choice. I was in Durham for a special occasion, but next time I will choose a different hotel.
Positive section of review
Everything was perfect, smooth and clean! I will recommend
Positive section of review
Location ideal, quiet area, breakfast was excellent
Negative section of review
Room was very warm even with aircon on
Positive section of review
Clean and tidy, Friendly, helpful staff
Negative section of review
There wasn’t anything
Positive section of review
Good facilities, clean and tidy
Negative section of review
The cost
Stoke on Trent, United Kingdom
Positive section of review
Breakfast was good
Negative section of review
Room was very congested. No space to move about at all. Surfaces weren't clean.
Positive section of review
Location and space
Negative section of review
No complaints
Positive section of review
Great location
Negative section of review
Air conditioner not working and not fixed