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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Niagara Falls, New York State
Positive section of review
I was very disappointed with my recent stay at Hyatt. We paid for breakfast, but the quality was poor and the breakfast area was not maintained properly. There were many flies around, especially near the coffee machine. When I raised this concern with the receptionist, the response I received was that flies are normal because the doors are often open — which I found unacceptable for a hotel of this standard. Additionally, the cleanliness of the room was not up to Hyatt’s reputation. Under the bed was very dirty and looked like it hadn’t been cleaned in a long time. Overall, this experience did not meet the expectations I had for Hyatt, and I hope management takes these concerns seriously for future guests.
Negative section of review
I was very disappointed with my recent stay at Hyatt. We paid for breakfast, but the quality was poor and the breakfast area was not maintained properly. There were many flies around, especially near the coffee machine. When I raised this concern with the receptionist, the response I received was that flies are normal because the doors are often open — which I found unacceptable for a hotel of this standard. Additionally, the cleanliness of the room was not up to Hyatt’s reputation. Under the bed was very dirty and looked like it hadn’t been cleaned in a long time. Overall, this experience did not meet the expectations I had for Hyatt, and I hope management takes these concerns seriously for future guests.
Reno, Nevada
Positive section of review
The whole experience was thrown off my weather, as the shuttle never came to get me and I couldn’t get a clear answer from staff as to why that was….in the end I found a BED BUG!!! Crawling on my leg in the lobby and I swiftly left that place…never coming back….
Negative section of review
BED BUGS!!!!! Poor communication from staff.
Orlando, Florida
Positive section of review
Location was great. The grounds are clean, the unit was clean. scandinavian furniture is low. The bed was mushy and not comfortable, I had a vackache everyday. The bottom sheet would not stay on and could not get over the corner. Other than that it was great.
Negative section of review
The furniture, my building lobby was dreary dark gray and teminded me of a factory. They need to pick a more cheerful color scheme.
Coralville, Iowa
Positive section of review
Very friendly and helpful staff. Very clean and location to hospital was great.
Negative section of review
Hallways very noisy late at night
Aberdeen, North Carolina
Positive section of review
Did not stay for breakfast. The room was clean and the ac worked fine.
Negative section of review
The door needs to be looked at. When my husband opened it, it seemed like it wanted to come off its hinges. When checking in there were 2 spectrum vans blocking the check in area. Workers should park elsewhere.
Norfolk, Virginia
Positive section of review
Breakfast was standard - nothing special but adequate.
Negative section of review
The room had no hand soap or tissues - I had to go get it at midnight as we had a late check in. I did not like the design of the room with the sink outside the bathroom. It was bad if someone was still trying to sleep and someone was using the sink. To me, this would only work if there was only 1 person staying in the room.
Miami, Florida
Positive section of review
Breakfast amazing ! Great price 👌
Franklin, Tennessee
Positive section of review
One of the best.
Bloomington, Minnesota
Positive section of review
Location
Shreveport, Louisiana
Positive section of review
Great
