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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New Orleans, Louisiana
Positive section of review
My stay at this AC Marriott was very disappointing. The service was consistently poor, with broken promises on two separate occasions. The staff—from the front desk to valet—showed little urgency or sincerity in resolving issues. The only positive was the hotel’s location near Canal Street and Bourbon Street. However, of all my experiences with Marriott hotels, this was by far the worst. The lack of urgency, communication, and basic customer service was unacceptable. I would not recommend this property and will not return.
Negative section of review
My stay at this AC Marriott was very disappointing. The service was consistently poor, with broken promises on two separate occasions. The staff—from the front desk to valet—showed little urgency or sincerity in resolving issues. On our first night, the bed sheets had a red mark. We called and were told new sheets would be sent, but they did not arrive until 2:00 a.m. Even after reminding the front desk, we were told they would be ready upon return. Instead, we had to sit in the lobby for 40 minutes waiting. The following morning, valet service was extremely slow. We requested our car at 10:20 a.m. for an 11:00 reservation. The valet attendant made no greeting and showed no sense of urgency. By 10:50, I went to the front desk and spoke to Deon, who assured me he would notify valet to cancel the request. That communication never happened. Both my Uber and my car arrived at the same time, nearly causing me to miss my reservation. I would not recommend this property and will not return.
Intercourse, Pennsylvania
Positive section of review
I fell in love with this place the minute I saw the balcony. I couldn’t believe it, It was like I hit the jackpot. I had coffee on my balcony. I had wine on my balcony. I sat on my balcony at midnight at 2 am. I have never had a balcony in a hotel less than $200 a night, never. The food was OK. The staff was nice but the balcony that did it for me.
Negative section of review
The soda machine was out of order
Waltham, Massachusetts
Positive section of review
Breakfast wasn’t complimentary and with what I paid plus what was offered on the website I was very disappointed and feel like I was horribly misled.
Negative section of review
Also, one of the amenities was that the hotel is pet friendly. The hotel doesn’t have dog friendly areas such as a dog park or a reciprocal for dog waste. I was charged $100 in addition to my hotel fee. I did not know of this fee and the receptionists told me that the $100 is told to travelers upon check-in. I will not stay at this hotel again.
Stillwater, Minnesota
Positive section of review
Over all if was decently clean, things definately had wear and tear. Location was 2 miles from both places we went to.
Negative section of review
Could use some updating but was over all acceptable.
Myrtle Beach, South Carolina
Positive section of review
Nice staff. Great view. Lots of activities. Best waffles ever.
Negative section of review
Main room in 834 smelled wet & moldy. Assume it’s carpet & or a/c unit. Couldn’t spend time in that room because of my allergies to mold & damp conditions.
Shipshewana, Indiana
Positive section of review
Close to theatre
Negative section of review
Price
Pinehurst, North Carolina
Positive section of review
The location
Negative section of review
The shower was not working!
Niagara Falls, New York State
Positive section of review
Nothing
Negative section of review
The room stank and nothing works.
Madison, Wisconsin
Positive section of review
Great location, right at the center of downtown Madison. The amenities were excellent too, and the room is very clean.
Negative section of review
I would suggest more breakfast options if possible. Also, there could be more beverages offered at the ground level.
