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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Please be advised that the condition of this rental is misrepresented. As a result, our credit card company is pursuing a refund from Booking.com. Online images show a bright, clean space, with furniture in good condition. In person, the furniture is dilapidated and in some cases filthy. The online photos appear to have been cleaned up (AI or Photoshop perhaps) to make the apartment appear to be in better, newer condition than it is. Based on text messages, we expect Heavenly Stays (the agency Booking.com subcontracted) to deny the facts. For this reason, we took extensive photos of the actual apartment for Booking.com and have provided them to our credit card company, before leaving the room unused and finding lodging elsewhere.
Negative section of review
The condition of the rental is misrepresented. Real life differed so greatly from the online photos that we initially thought they had sent us to the wrong address. When they texted us that this was indeed the correct apartment, we were forced to find alternate, last-minute accommodations elsewhere for our stay. It was a stressful, unpleasant situation. (My wife has cancer, and it was not helpful.) While speaking with our credit card company, there was a knock at the door: it was a woman who identified herself as the previous night's tenant, and said that one of her bags had gone missing during her stay at this apartment. It added further security/theft concerns. The many issues not shown or disclosed on the Booking.com listing are too long to list, but included: A tiny bathroom that's dirty and dilapidated. Damaged, filthy vanity, chipped tile. There are holes in the walls where towel bars and a toilet paper holder should be. The fan cover is taped to the wall with masking tape. The windows are covered with ripped plastic wrap, which doesn't appear on Booking.com. The tiny lamp doesn't have a switch: it must be plugged in each time. There's an unsafe jumble of cords on the floor at the base of the bed and a dirty space heater. The kitchen is similarly different from the clean space shown online. It doesn't have utensils normally provided for light cooking, and there are again holes in walls. There are more, but as an aside: Some decor not shown online included a loose animal pelt on a shelf. UPDATE: While we suspected this unscrupulous renter might put up a fight, we did NOT expect them to concoct a fraudulent, fictional and defamatory story!!! This goes above and beyond. We're a law-abiding, middle-aged couple from outside NY. WE HAVE PHOTOS TO PROVE EVERY CLAIM. Booking.
Campton, New Hampshire
Positive section of review
The location was great. Lots of space for family. The condo supplied bath towels as well as pool towels. Kitchen was had everything you may need. The pool was very close. Nice outdoor area. We rented in summer. We loved the puzzles and the kids loved playing monopoly. We did the cog railway at Mount Washington, the Flume, we checked out New Found Lake and a swimming hole in Lincoln. Last Chair Brewery had good food close to Tenney Mountain. Kevin was great answering any questions we had and getting right back to me.
Negative section of review
The pool area is a community pool so you had to pay extra per person each day. Condo comes with a pass for one person. It had 2 indoor pools a nice outdoor pool with a bar and game room. There were also some hills getting to condo so you may need 4 wheel drive in winter.
Louisville, Kentucky
Positive section of review
Breakfast and convenience we're great.
Negative section of review
Our suite could have been roomier.
Sulphur, Louisiana
Positive section of review
The price and location were great
Negative section of review
Front desk person was rude and extremely slow at check-in. Vending machine and market didn't have any bottled water. Children and loud adults roamed the hallway up till 1am!
Palmyra, Pennsylvania
Positive section of review
We absolutely love your place!!!
Negative section of review
Nothing
San Antonio, Texas
Positive section of review
Breakfast was amazing.
Negative section of review
I did not like the fact that I had to pay for parking overnight.
Fort Lauderdale, Florida
Positive section of review
Price. Close to beach.
Negative section of review
Needs some upgrades
Ludington, Michigan
Positive section of review
Location.
Negative section of review
The new renovations are cold and uninviting. The mattress was hard. We use to love your pillows but they are not as comfortable as they used to be.
New York, New York State
Positive section of review
Location
Negative section of review
Car Parking was bit expensive, should have been informed earlier.
San Antonio, Texas
Positive section of review
no breakfast in this location
Negative section of review
sink in bathroom clogged up staff took care of it in less than 5 minutes problem solvrd
