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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Please be advised that the condition of this rental is misrepresented. As a result, our credit card company is pursuing a refund from Booking.com. Online images show a bright, clean space, with furniture in good condition. In person, the furniture is dilapidated and in some cases filthy. The online photos appear to have been cleaned up (AI or Photoshop perhaps) to make the apartment appear to be in better, newer condition than it is. Based on text messages, we expect Heavently Stays (the agency Booking.com subcontracted) to deny the facts. For this reason, we took extensive photos of the actual apartment for Booking.com and have provided them to our credit card company, before leaving the room unused and finding lodging elsewhere.
Negative section of review
The condition of the rental is misrepresented. Real life differed so greatly from the online photos that we initially thought they had sent us to the wrong address. When they (cheerfully) texted us that this was indeed the correct apartment, we were forced to find alternate, last-minute accommodations elsewhere for our stay. It was a stressful, unpleasant situation. While speaking with our credit card company, there was a knock at the door: it was a woman who identified herself as the previous night's tenant. She asked if we had found a bag. (We hadn't.) One of her bags had gone missing during her stay at this apartment. She thanked us and left disappointed. It added further security / theft concerns to an already dishonest rental. The many issues not shown or disclosed on the Booking.com listing are too long to list, but include details like: A tiny bathroom that's dirty and dilapidated. Damaged, filthy vanity, chipped tile. There are holes in the walls where towel bars and a toilet paper holder should be. The fan cover is taped to the wall with masking tape. The windows are covered with ripped plastic wrap, which doesn't appear on Booking.com. The tiny lamp doesn't have a switch: it must be plugged in each time. There's an unsafe jumble of cords on the floor at the base of the bed and a dirty space heater. The kitchen is similarly different from the clean space shown online. It also doesn't have the utensils normally provided for light cooking, and there are again holes in walls. We won't list more, but as an aside: Some "decor" not shown online, included a loose animal skin / pelt on a table. Bizarre. UPDATE: While we suspected this unscrupulous renter would put up a fight, we did NOT expect them to concoct an utterly fraudulent, fictional and defamatory story about us!! This goes above and beyond. We're a middle-aged couple from outside NY. STAY AWAY.
Sedona, Arizona
Positive section of review
Perfect home for families! This is probably the best rented vacation property I’ve ever stayed in. It was absolutely gorgeous inside! It felt like a home away from home, as in if you forgot to pack something, chances are it’s in the house, in a drawer, right where you would have put it. And the yard….with the views….and the neighborhood….you won’t want to leave!! And our host greeted us upon arrival from the ring camera. That was the first time anyone’s done that. It was nice having an actual welcome upon arriving! We’ve already booked a vacation for Easter next year! The kids can’t wait to have the Easter Bunny come visit them in Sedona 🥰
Gilroy, California
Positive section of review
I liked the pool area.. although the pool needed some cleaning. Debris was floating. It was windy. So no big deal. Staff was friendly.
Negative section of review
It said breakfast on the ad…. Pretty sad breakfast. So we ate at Black bear diner. Again no big deal. For what we paid for the night. It was enjoyable
Washington, D.C., District of Columbia
Positive section of review
Close to CUA, great Cool coffee shop and Tex-Mex Secure. Clean with soft sheets
Negative section of review
Needs black out shades
Stevensville, Michigan
Positive section of review
The staff was friendly. Rooms were very clean.
Negative section of review
The rooms were a little less inviting, little furniture. The breakfast needed help. The rooms had little to no furniture. I would have liked to see a comfortable chair at the very least. An ice bucket would have nice.
Wildwood, New Jersey
Positive section of review
Staff were very friendly and nice
Negative section of review
It was very dirty, not clean, towels where small and dirty.
Canton, Ohio
Positive section of review
Almost nothing
Negative section of review
Not clean. Elevator floors are filthy. The rooms were pretty clean.
Mackinaw City, Michigan
Positive section of review
Location
Negative section of review
Small room and outdated tub that had paint peeling off
Sacramento, California
Positive section of review
Price
Negative section of review
No coffee at breakfast time. Food was not out at six and had to ask for it.
Rehoboth Beach, Delaware
Positive section of review
Great location. The room was nice & spacious, comfortable, & clean.
