1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Carlyle, Illinois
Positive section of review
I have sent a recent email asking for a refund-hotel room full of cockroaches, we were unable to stay. I can provide pictures, and will give bookings.com a very bad rating if not resolved
Negative section of review
cockroach problem and cleanliness taken care of
Pigeon Forge, Tennessee
Positive section of review
I love that there are so many things for the kids to do and the area is close to so many attractions but far enough off the road to not be too loud.
Negative section of review
I hated the outdoor slides were closed during the week. We stayed all weekdays and didnt get to use them.
Norwich, New York State
Positive section of review
Location was good but did not have breakfast.
Negative section of review
It took forever to get warm water to run in sink and couldn't use shower cause of same issue and the shower spout was hard to operate. The door to room didn't seal properly and you could here traffic all night long. Also the guest in next room to ours used something, either tub or window unit that was extremely loud and made it difficult to sleep. Also took over half hour to get sandwiches in restaurant which only had about 6 people when we ordered them. Staff were extremely nice and helpful.
Lithia Springs, Georgia
Positive section of review
The staff great customer service and friendly
Houston, Texas
Positive section of review
Need to mention about the parking fee.
Lubbock, Texas
Positive section of review
Location was good. Next to Walmart.
Negative section of review
Everything is falling apart. Furniture, flooring, ceiling, etc. They moved us into different rooms, changing us from a double queen, which we paid for to a king room. It really disrupted our family dynamics and sleeping situation. Strong smell of urine in one of our rooms. Pool looked dirty so we didn’t let our kids swim in it. The pictures are misleading. There is some type of mismanagement happening. I feel bad for the workers, they’re the ones being screamed at by the customers. Keys weren’t working, ac units were broken. Price was comparable, due to poor state of the hotel.
Statesville, North Carolina
Positive section of review
Rude staff. Dirty. Smell musty
Negative section of review
Everything
Rye, New Hampshire
Positive section of review
Very clean and new furnishings.
Pigeon Forge, Tennessee
Positive section of review
It was close to everything.
Myrtle Beach, South Carolina
Positive section of review
Easy access to the beach
Negative section of review
Tight fit in parking garage