1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Altoona, Pennsylvania
Positive section of review
NOTHING AT ALL I brought my mom here to stay for a night she was visiting in town. My grandson threw up on the bed so we called and asked the front desk to bring new sheets up to the room and they told us that we'd be charged for the new set of sheets
Negative section of review
I liked nothing about this hotel My mom found a dead cockroach in the top drawer The floors in the room were filthy hardwood floors My mom used one of their washcloss to clean up water on the floor and the rag was filthy dirty black after doing so The front desk had the nerve to ask her why the washcloth was dirty
Conroe, Texas
Positive section of review
The staff is very professional and friendly. I have been staying here for several months now because it is head and shoulders above any other hotel in this area.
Negative section of review
There is nothing I did not like. I stay here nearly every week on business.
Joliet, Illinois
Positive section of review
Anytime you can have the 3 main food groups (eggs, sausage, and potatoes) you can't go wrong. I was very surprised and quite pleased.
Negative section of review
I have had a few days to think about our stay and nothing comes to mind that was bad. LOL
Mackinaw City, Michigan
Positive section of review
Location, cute style
Negative section of review
Bedding rough
Honolulu, Hawaii
Positive section of review
Pool area
Negative section of review
Bugs
Orlando, Florida
Positive section of review
Location
Negative section of review
I asked for an invoice and was told I couldn’t get one since I I had booked thru booking.com. Ridiculous and I need for a business expense
Manzanita, Oregon
Positive section of review
Pleasant staff, good location, decent room. I booked last minute, so overpaid for what I really needed for just myself and my dog. They were pleasant about bringing my dog, and fee wasn't terrible.
Negative section of review
Shower floor was old and didn't look very clean; bath mat that I took from rack to put on the floor was clearly dirty. The electronic keyless door locks didn't seem very secure.... I would've preferred the option to have a card or regular key.
McDonough, Georgia
Positive section of review
Great experience overall. We will definitely stay at the Best Western Plus again thanks!
Greenville, South Carolina
Positive section of review
The inside was great! Staff is very helpful.
Negative section of review
Not safe with doors unlocked. Or windows down. The parking lot has late night thieves. Do not let your kids out of sight.