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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Please be advised that the condition of this rental is misrepresented. As a result, our credit card company is pursuing a refund from Booking.com. Online images show a bright, clean space, with furniture in good condition. In person, the furniture is dilapidated and in some cases filthy. The online photos appear to have been cleaned up (AI or Photoshop perhaps) to make the apartment appear to be in better, newer condition than it is. Based on text messages, we expect Heavenly Stays (the agency Booking.com subcontracted) to deny the facts. For this reason, we took extensive photos of the actual apartment for Booking.com and have provided them to our credit card company, before leaving the room unused and finding lodging elsewhere.
Negative section of review
The condition of the rental is misrepresented. Real life differed so greatly from the online photos that we initially thought they had sent us to the wrong address. When they texted us that this was indeed the correct apartment, we were forced to find alternate, last-minute accommodations elsewhere for our stay. It was a stressful, unpleasant situation. (My wife has cancer, and it was not helpful.) While speaking with our credit card company, there was a knock at the door: it was a woman who identified herself as the previous night's tenant, and said that one of her bags had gone missing during her stay at this apartment. It added further security/theft concerns. The many issues not shown or disclosed on the Booking.com listing are too long to list, but included: A tiny bathroom that's dirty and dilapidated. Damaged, filthy vanity, chipped tile. There are holes in the walls where towel bars and a toilet paper holder should be. The fan cover is taped to the wall with masking tape. The windows are covered with ripped plastic wrap, which doesn't appear on Booking.com. The tiny lamp doesn't have a switch: it must be plugged in each time. There's an unsafe jumble of cords on the floor at the base of the bed and a dirty space heater. The kitchen is similarly different from the clean space shown online. It doesn't have utensils normally provided for light cooking, and there are again holes in walls. There are more, but as an aside: Some decor not shown online included a loose animal pelt on a shelf. UPDATE: While we suspected this unscrupulous renter might put up a fight, we did NOT expect them to concoct a fraudulent, fictional and defamatory story!!! This goes above and beyond. We're a law-abiding, middle-aged couple from outside NY. WE HAVE PHOTOS TO PROVE EVERY CLAIM. Booking.
Amherst, Massachusetts
Positive section of review
The Amherst Inn boasts beautiful and comfortable rooms - not just the room we stayed in but the shared parlor, dining room, garden seats, and our personal favorite spot, the porch looking out on Emily Dickinson’s home. The hosts were very accommodating, allowing us to check in early, and cooked delicious breakfasts. Our stay was a total pleasure.
Negative section of review
Not a thing. Everything about the Amherst Inn is top notice.
Charleston, South Carolina
Positive section of review
The staff was helpful and kind. I had no issues, and it was more spacious than i expected. It was a pretty good deal for the price.
Negative section of review
I didn't have any problems.
Knoxville, Tennessee
Positive section of review
It’s so well done. Every detail is thought of. It’s beautifully done and the pictures on Booking.com really don’t give it justice.
Negative section of review
It’s obviously extremely loud being so close to the train track. Although there are sound machines in every room, it’s still pretty loud. Also the second bedroom daybed is very noisy, every move at night makes a sound and woke us up.
Humble, Texas
Positive section of review
The hotel was very clean. Nice pool. Great price and close to the airport.
Bryan, Texas
Positive section of review
The value was good the room was clean.
Negative section of review
Pretty much everything was good don't really have a complaint just washer and dryer was out of service.
Myrtle Beach, South Carolina
Positive section of review
Location, cleanliness, staff, quiet
Negative section of review
Beds and living room furniture weren’t very comfortable
Union City, Tennessee
Positive section of review
It was in a good location
Negative section of review
I didn't like how the staff did we couldn't get the. Door get more towls i right g the doorbell several time qqq the phone didnt work we was itching alot the bed you could see had problem
Canton, Mississippi
Positive section of review
Location
Negative section of review
The rooms not the best
Henderson, Kentucky
Positive section of review
I chose not to stay for safety reasons and could not reach staff by phone to coordinate cancelation.
Negative section of review
That the room doors led directly to the out of doors, did not feel safe.
