1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
New York, New York State
Positive section of review
Incredible location. Walk to Times Square, Rockefeller Center, 5th Ave, Grand Central Station. Great staff
Austell, Georgia
Positive section of review
The location was we'll.. The toilet and elevators did not work sometimes. But I managed.
Negative section of review
It could be a little better clean as far as the room was concerned. But it was manageable.
Stamford, Connecticut
Positive section of review
Cleanliness, quiet, safe. Nice parking area. Walk to downtown area.
Negative section of review
Coffee was horrible.
Los Angeles, California
Positive section of review
Good Bed, Room and Hotel Location
Lake George, New York State
Positive section of review
room was clean, too busy for pool
Los Angeles, California
Positive section of review
Great Room and Location
Houston, Texas
Positive section of review
Everything Was Amazing
Calabasas, California
Positive section of review
location
Negative section of review
Roaches , blood on sheets sometimes heat works , sometimes it does not . Same with TV
Costa Mesa, California
Positive section of review
The room
Negative section of review
At check out, the clerk said she was informed we had a dog in our room. She wanted to know why I did not notify them at check-in. I said, "I booked a dog friendly room on booking.com," and walked by the front desk with our poodle, and no one said anything. She charged me for the dog plus a cleaning fee. I said the website at booking.com said dog friendly and nothing about a dog fee. The security guard jumped into the conversation and said, 'The website did not say dog friendly.' I told him not to tell me what I saw on the website, so he back out of the conversation. The clerk said that booking.com is who I book with and not the hotel. I said I don't care, and booking.com is your agent, so is your problem. I told her I also resented getting the notification about the $ 24-hour parking fee after the booking, not before the booking. I had the same parking problem in our previous visit. I paid parking in the office, and my wife paid it on her phone. The clerk would not refund the double payment, and the parking company has still not refunded our $24 double payment. Blaming your booking partner and your parking partner is stealing from the customer. About 20 years ago, the owner of Ayres and the HR director came to the company I was the president of and admired our ethical standard and visited our company to incorporate the same ethical principles. Today's Ayres ethical standards live much to be desired. I have for over 20 years stayed at Ayers on every possible occasion. No more, and I will inform everyone I know about this situation.
Queens, New York State
Positive section of review
Nothing
Negative section of review
Everything
