1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Panama City Beach, Florida
Positive section of review
The location was great. We were close to several restaurants and marinas where we had booked excursions. There were also a few bars close by including the one at the condo, from which we got excellent service. Our host was prompt in answering questions and was very nice to work with. The condo was clean and kitchen was well stocked. Everyone had comfortable sleeping and it was nice to have a washer/dryer in the condo. We had a beautiful view of the beach and the beach and water was gorgeous. Crystal clear and saw dolphins every morning as well as some sting rays a couple of times.
Negative section of review
The only issue we had was the main elevator that was by our room went out several times during our stay so we had to walk a long way to another elevator or take the stairs (we had one friend that has health issues and really struggled with both stairs and long walk to other elevator.
Houston, Texas
Positive section of review
Everything. Love the marriage of the historical mansion with the modern high rise. It's immaculate (clean) and the staff is very friendly. And it never seems crowded so it's intimate and cozy.
Negative section of review
Nothing.
Rice Lake, Wisconsin
Positive section of review
WE finally did get in to our room and spent the night before our early morning field trip the following morning.
Negative section of review
When we arrived at the hotel, the lobby was empty. We hit the "Find" button as instructed to call someone to register us and get us our room key but no one responded. We tried this 3 different times, allowing a couple of minutes each time for someone to arrive. We called the hotel and got no answer, I believe we were asked to leave a message. After 20 minutes of waiting, and 2 other guests arriving and waiting with us, we called Best Western Customer Support. Customer Support tried to help us but they did not have an alternative number for the general manager, just the main hotel number. By this time, I was starting to worry that something might have happened to the employee. We all searched the hotel (inside and out) but could find no employee. We couldn't believe that there was NO ONE around and yet the lobby contained an unlocked refrigerator unit full of beer and other alcoholic drinks for sale and a stand of snacks for sale. Anyone could have robbed the place not just of the sale goods but of the business center computer, etc. Just as I got off the phone with Best Western Customer Support a second time and started to phone the Rice Lake Police, an employee showed up and apologized and said the phone wasn't working (that doesn't explain the "Find" machine and the extended time that the employee was away from her post). It was a Saturday night after 7 pm and we knew that we'd be hard-pressed to find alternative housing at that point, so we did check in. The employee did nothing to compensate us for the half hour we spent trying to reach her, reaching out to the main Best Western Customer Support, etc., and did not contact the General Manager to see what she could do for us. I will never go back again! What a way to treat a Best Western Rewards member!
Palm Springs, California
Positive section of review
Loved the modern rooms, smells great and very comfortable beds!
Three Rivers, Texas
Positive section of review
The cleanliness of the room and the bathroom
Asheville, North Carolina
Positive section of review
The room very clean and comfortable
Negative section of review
Location very good 5-15 minutes to just about everything
New York, New York State
Positive section of review
Location view
Negative section of review
Nothing
Missoula, Montana
Positive section of review
Not much
Negative section of review
Mostly everything
Helen, Georgia
Positive section of review
I didn't like anything about it. The hotel was nasty and smelly. I didn't get the room I applied for. The hotel had flinging nets.
Negative section of review
I didn't like anything.
Lincoln, New Hampshire
Positive section of review
No breakfast offered. Location was excellent
Negative section of review
They could have had breakfast
