1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
West Point, Nebraska
Positive section of review
Not a lot of options in rural NE so tried out this hotel. It was right on main street and next to a Pizza Hut and McDonalds as well as a Runza, so great food options close by. Check in staff was friendly, room was spacious - we had the king bed.
Negative section of review
Each time we needed assistance from the front desk - check in, help with room, breakfast - there was no one at the desk, only a ring camera. The wait was 5-10 minutes, not terrible but not very customer service oriented. Desk area was very cluttered - gentleman stated they were in the process of new management. Breakfast was less than stellar for options so went elsewhere. Bed was very soft and only two pillows. Bathroom towels were small and super thin. Vending machine was empty with a sign "available for purchase at front desk"; Ice vending machine was broken with an ice machine next to it - had scoop on dusty top of machine.
Miami, Florida
Positive section of review
It was a very nice hotel, the location was great. Smelled good with a nice pool.
Negative section of review
I was not informed of all the hotel amenities. Ie the gym, breakfast fees and policies. Some of the staff was rude and shooed me away when I asked for towels. I waited over 6 hours for clean towels for my room.
Carlsbad, California
Positive section of review
Pool and jacuzzi fantastic Lobby and staff fantastic
Negative section of review
Rug smelled like old dog maybe air conditioner not sure
Santa Fe, New Mexico
Positive section of review
The breakfast was hot and very good.
Negative section of review
Dirty, run down and sub par hotel rooms, compared to the information on the listing. (I stayed in two different ones) Very tight parking. The ice machine was outside, dirty and open to the elements. The pool area was very tiny and the pool itself very small and not very clean.
Baytown, Texas
Positive section of review
Clean and bead was so comfy
Memphis, Tennessee
Positive section of review
No breakfast
Negative section of review
Security gates great, but sketchy place in general. Some sketchy people. Did not feel the most safe. You can hardly understand anything the staff is saying
Kennebunk, Maine
Positive section of review
Everything
Negative section of review
I loved everything. 4th time at this property and it is wonderful!
New York, New York State
Positive section of review
Location
Negative section of review
Outdated ac units noisy Elevators Need real time availability ( to 3rd party booking sites )
Collinsville, Virginia
Positive section of review
Location
Negative section of review
The old lady in the front office rude and racist with no customer service skills at all and she harassed me and my husband of color
Anaheim, California
Positive section of review
Rooms were good, but could use some updating. Painting and carpet furniture.
Negative section of review
The battery pack for our scooter was stolen the first night and our window was tagged with some graffiti.