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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Atlanta, Georgia
Positive section of review
For the price, this location was AMAZING. Our room was updated and clean. The bed was comfortable too! The room itself has so so much room! We came as a couple for a getaway trip, but we will definitely be booking here when we bring our kids next time! Breakfast was amazing and the pool area was very nice! We didn’t get to use because it rained on and off but the staff still kept the pool and surrounding area clean!
Negative section of review
Parking was a bit rough. The elevator also scared us a little haha. It’s very old.
Bethlehem, Pennsylvania
Positive section of review
Breakfast was adequate. I would have liked more than one fresh fruit option. I would also like to see them extend the breakfast hours on weekends until 10:00 and weekdays until 9:30. The location was great because it was within a mile and of my son's home. The staff was always nice and cordial and ready to help with anything.
Negative section of review
I think the whole place needs updating. Carpet in the hallways looked old and a little dirty but maybe that's just because it was old. I have stayed about 10:00 or 12 years ago and there was a big difference between then and now.
Cherokee, North Carolina
Positive section of review
Hotel Honored the booking.com price although apparently you guys were not up to date on the rates. Hotel did well to give me the rate you advertised.
Wisconsin Dells, Wisconsin
Positive section of review
Breakfast and coffee were as expected. Nothing fancy, just nice to start the day. The night time receptionist was very friendly and kind.
Negative section of review
We have never stayed at a hotel that was so reluctant (or lazy) to provide room service. They claimed that room service wasn’t provided daily, but that we could always request it. However, when we did, the receptionist, Ren, was unhelpful and asked why we needed it. We explained that the trash was full, and she told us to just leave it outside the room. She even said, “What did I just say? I said leave the trash outside.” On the third day, unfortunately, our child wet the bed. We requested room service again, but no one came all morning. When we returned to the room to rest, we checked with the front desk to make sure they had received our request (since it was unclear if anyone would actually show up). The staff said they had many rooms to clean - even though it was a quiet weekday. About ten minutes later, the housekeeper came, but since we were resting, we asked him to return later. He didn’t look pleased. When they eventually returned, they changed the sheets on the bed where the accident happened. They didn’t even make the other bed. Not that we necessarily expected it, but after many hotel stays, this was the first time we experienced such minimal effort from housekeeping. We would not recommend this hotel - unless you want to feel like requesting room service is an inconvenience to them.
Mobile, Alabama
Positive section of review
Breakfast was good despite the attitude of staff handling the service. Coffee was often very watered down with grounds.
Negative section of review
Elevator was out of service for all 5 days. Water leaking from ceiling after room above took shower. Reported and general manager came and never got back to us. Pool had stuff on bottom and when reported was not removed from pool. When asking for pool towel at desk was given 2 bathmats and told nothing else available as elevator out of service. I had to use stairs for stay am not sure why housekeeping couldn't do same. One manager seemed to be doing all the work while many other employees have attitudes (especially the individuals responsible for breakfast).
Fresno, California
Positive section of review
Room was good, breakfast ended too early, at 9.
Negative section of review
Breakfast should end at 10.
Knoxville, Tennessee
Positive section of review
Clean and well-maintained
Negative section of review
The elevator could use some maintenance.
San Antonio, Texas
Positive section of review
Gates and had security
Negative section of review
The breakfast was not up to par.
Missoula, Montana
Positive section of review
Great Family Hotel. The price was great!! Don't let the goofy name scare you off.
Negative section of review
Fridge shuts off, ruining food, over-night.
Canton, Michigan
Positive section of review
Easy check in. Nice quiet neighborhood
