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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Minot, North Dakota
Positive section of review
Very clean. Comfortable. Classy without being bougie. Rooms were excellent with great amenities. Beds were very comfortable!! Staff heard we had been driving for 3 days straight without stopping to sleep and were very sore. Even though it was past the closing time for the hot tub, they still let us use it! Amazing customer service from every employee we encountered! If i ever return to minot i will absolutely be staying here!!
Negative section of review
Only downside was the paint buckets, and construction supplies in several locations, however it’s to be expected as they just upgraded the entire facility!
Florence, Oregon
Positive section of review
This property was absolutely beautiful! Each room had a different theme and felt so comfortable and cozy. Also was very clean and well maintained. Katie the girl who checked us in was extremely kind and helpful.
Negative section of review
Couldn’t come up with a complaint if I tried!
Kissimmee, Florida
Positive section of review
The staff was nice. Will stay here again. This was actually the 2nd time that I have stayed here.
Negative section of review
They do need to have the electric looked at. You can here a clicking sound coming from the outlets. Did notify front desk,
Lahaina, Hawaii
Positive section of review
This is the second night of 3 - please read the previous review
Negative section of review
Continued from previous review. We were not provided linen for the pull out sofa for the 5th person that we have booked for. It clearly states this is a place for 6 people and linen is included. The first day we called at arrival and the host promised to get it delivered by the house keeper for the second night. We called her, we texted her and messaged via the app. No response at all. Booking.com tried to reach her, no response. And we did not get linen for the second night. So one person had to sleep on a bare mattress with no cover. The house keeper finally came at 5.45 pm before the 3rd night and unlocked the cupboard with the sheet. Still no message from the host. Booking.com reached her and said she will not compensate for this and the house keeper came with the sheets (yes for the last night of 3). Based on this experience I will not recommend this place. You cannot trust the host. I am fine with a mistake happens, but then you try to fix it and you communicate with people and compensate for the bad experience. This did not happen with this host.
Shreveport, Louisiana
Positive section of review
The manager did her best to help me get in and out of my room.
Negative section of review
I was put in a room where the key card didn't work, so everytime I left my room I was basically locked out until someone with a manager's key could let me in. It got a bit annoying after the second time waiting to be let in my room instead of being given a different room with a door that worked. The manager let me in my room the first time and then I had to wait for the night worker to contact the manager to get the key to let me in my room. I got extremely aggravated but I didn't want to make a big deal out of it. They should've put me in another room, but I guess that was more trouble than having to go up and down the elevator several times to get a key to unlock a door that clearly was broken.
Columbus, Ohio
Positive section of review
Breakfast was awsome
Negative section of review
Not much
Anchorage, Alaska
Positive section of review
Accessible
Negative section of review
Aircon not too cold
Oklahoma City, Oklahoma
Positive section of review
You had to have coins for breakfast. There was 4 of us and they only gave 1 coin
Negative section of review
They need to fix a lot of things in the rooms
Laredo, Texas
Positive section of review
Close to bank, gas station/convenience store/food and Baseball park!
Negative section of review
No breakfast included. No grocery store close/around.
Santa Cruz, California
Positive section of review
it was awesome
Negative section of review
I wish there was a hot tub