1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Biloxi, Mississippi
Positive section of review
Staff charged more at check in then rate confirmed on Booking.com, We were refunded and asked to never come back again! We already stayed at this location 6 times, staff was ugly and rude!
Negative section of review
Staff
Ellsworth, Maine
Positive section of review
This hotel was generally decent, plenty of parking, staff were friendly and helpful, especially the breakfast servers. Comfy beds and generally clean in the rooms.
Negative section of review
First night, there was a bucket of cleaning materials outside the door, it was like housekeeping finished for the day and thought leaving their equipment in the hallway until the next morning would be okay. It's a bad look (red flag) for a reputable hotel and something a quick walkthrough by a manager would have addressed. I also noticed a pillowcase (extra) laying on the floor after housekeeping took care of the room, not dirty just careless. Hot tub jets did not work the first night we were there. Seems pretty typical in hotels these days that amenities are not always up to par (and it's not like the guests get comped). Apparently one of the customers was a contractor and found the problem immediately (before the hotel could get somebody to fix it). I hope they took care of him. Price (in my opinion) was maybe on the high side and felt like I could have got a better value staying closer to Bar Harbor (our destination), albeit maybe a little more expensive.
Destin, Florida
Positive section of review
Distance from beach and location isn’t half bad
Negative section of review
Not clean. Weird or disrespectful staff. Inhumane koi treatment
Rohnert Park, California
Positive section of review
I was glad it had a continental breakfast
Athens, Texas
Positive section of review
Nice big room and the bed was nice
Chandler, Arizona
Positive section of review
Close to the mall and restaurants
Negative section of review
The ceilings were kinda small
Mineral Wells, Texas
Positive section of review
Friendly staff
Negative section of review
No USB or USB-C plugs, sheets were clean but had stains.
Nebraska City, Nebraska
Positive section of review
Pool and View
Negative section of review
Restaurant was priced high left hungry. Very limited menu.
Seattle, Washington State
Positive section of review
Didn't take advantage of breakfast. glad nobody could get up elevator unless they had a key card to due location. Front desk staff were nice.
Negative section of review
Location is very sketchy. This part of N. Aurora is well known as a prostitute and drug dealing area to those who live there, not to travelers who are expecting a safe place. Glad gates are installed to keep cars relatively safe but wasn't expecting to have my head on a swivel.
New Orleans, Louisiana
Positive section of review
Rooftop bar, great location
Negative section of review
Rooftop bar not accessible due to private events. Parking.