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The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Elk Grove, California
Positive section of review
The oatmeal, and the cinnamon available with it. My husband liked the cinnamon rolls - lots of cinnamon, not too much frosting - perfect for him. We arrived Saturday and Antwon on Front Desk duty was helpful. We also liked the responsiveness of Mike, the maintenance man Monday morning. He spoke English clearly and could understand our issues, and he could respond to them. After the previous day's experience, this was noteworthy. He was HELPFUL!
Negative section of review
Communication was TERRIBLE!! All day and evening Sunday the front desk clerk could not help. There was a significant language barrier problem. Sunday afternoon the clerk on duty told my husband to see the manager Monday when he complained about the air conditioning. The clerk said could do nothing. Sunday evening my husband complained again about the air conditioning to a different clerk. In response the clerk Sunday evening gave him two new key cards to our room. He apparently had no idea what was being asked. He did offer us a different room, but we were too tired to do that by that time (about 9:30 pm). Our first morning the oven was not working, so we made do, but were disappointed, especially my husband. Because the oven wasn't working the first morning, we arranged to go out the second morning for breakfast with a local family member. That cost about $100. Later that day (Monday) the manager, Sophie, told us she had come in Sunday afternoon to ensure the oven was fixed. We were NOT TOLD that the oven had been fixed until we saw Sophie in the afternoon after we had gone out for breakfast. I wrote out 4 pages of problems we had encountered, took pictures of my writing, gave the original to Sophie and agreed to a potential one-night refund. Sophie stipulated that I had to go through Booking.com to get it. That did not exactly make sense to me, but I did not argue about that. Booking.com verified her statement. Mike, the maintenance man told us that the gals that clean the rooms don't tell him about the problems they see in the rooms, seemingly due to language barrier issues. I think Sophie said employees speak 5 different languages. I made a suggestion to help with this challenge.
Baraboo, Wisconsin
Positive section of review
Pool, hot tub, and breakfast were all great. We got there at 2:15 and were able to check in. Really liked the 11am checkout time.
Negative section of review
Pillows were not comfortable at all, and the room ( king suite) didn't look as large as the pictures made it look.
Miami, Florida
Positive section of review
I liked the location. The hotel was clean, staff was wonderful.
Negative section of review
I didn't like the room we got. Unfortunately, you could hear the elevator go up and down repeatedly, it was so loud and kinda annoying to be hearing it while trying to sleep.
Positive section of review
Every thing. So close to the beach
Ocean City, Maryland
Positive section of review
That it was so close the beach
Negative section of review
Mold in a ceiling of the bathroom shower head filthy The snow was mildew so bad
Airway Heights, Washington State
Positive section of review
Really clean and comptable
Negative section of review
Vent Noise at night. I called maintenance said theres nothing they can do. I think noise happen only on 3rd floor. But other things. Really great..
Rosemont, Illinois
Positive section of review
Staff was very nice, just was very expensive (lalapalooza weekend apparently) for a very run down hotel. Room was clean but smelt of musty cigarettes
Fairfax, Virginia
Positive section of review
Everything was perfect, very quiet and convenient for our family. Breakfast was very diverse and good.
Marion, Illinois
Positive section of review
Great breakfast and happy hour, excellent location.
Cape Meares, Oregon
Positive section of review
The space
Negative section of review
The beds were not comfortable, the floors were not all the way cleaned, the water pressure was not great either.
