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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Fresno, California
Positive section of review
Staying in the area was unexpected. The pictures were definitely deceiving. I planned to go for a swim and when I went down to the front desk to ask for a towel. They stated there were none. The room was ghetto looking. Different painting for watch patchings. The fixtures were dusty. One of the lamps did not work. In the morning I went to retrieve the water bottle I put in the fridge on the door in a hurry the night before. When I looked closely there was a small pizza box with leftover pizza in there. Gross. Tells me they don't clean as they should. Would never stay here again. I'd rather pay more for a piece of mind.
Negative section of review
The service desk was not welcoming or friendly. When I let brought the dutsy room to her attention she did not offer a room change. I was told I already paid so a refund was out of the question as well.
Scranton, Pennsylvania
Positive section of review
The room was very nice. The setup flowed well, there were plenty of outlets, the bed and pillows were comfortable, and the book light on the swing arm near the bed was nice. There was a sign on the mirror indicating the closet was behind it and there was also a bright light inside the closet. Above all it was clean!
Negative section of review
There were no charging ports on/near the bedside lamp/table. The bathroom door was far too large for the bathroom space. You have to side-step next to the toilet to have the door open/close. The lighting above the sink needs to be brighter for makeup application, shaving, etc. There was a gap under the main door and the noise level inside the hotel hallway was loud inside the room. The quality of the breakfast offered was terrible.
Williamstown, Kentucky
Positive section of review
Everything in the room seemed to be very new, but most importantly, everything worked as it should. Excellent experience! It was also right next door to the Arc Encounter. We had already paid for parking at the Arc Encounter, but they refunded our money since we stayed at this Hampton Inn!
Lee, Massachusetts
Positive section of review
If you're going to Jacob's Pillow, the location is ideal, and the room with views to the lake are beautiful.
Negative section of review
Breakfast could be so much better. They offer a "lazy" breakfast.
Woburn, Massachusetts
Positive section of review
Location was good, staff friendly, room was clean.
Negative section of review
The mini fridge made an obnoxious noise that kept me up all night.
Rosemead, California
Positive section of review
I didn’t like anything about my stay
Negative section of review
They had no housekeeping the whole time I was there , you have to swap your towels and blankets out everyday before 8pm they never had regular hand towels , the toilet had a foul Odor it was so tacky
Windsor, California
Positive section of review
Pool , room we’re great
Negative section of review
Rather poor breakfast!
Kure Beach, North Carolina
Positive section of review
Nice cozy place
Negative section of review
Took a while for the hot water to start working
Prescott, Arizona
Positive section of review
Breakfast wasn't early enough to try.
Negative section of review
Room was pretty dirty. Dirty floor and stained sheets.
Everett, Washington State
Positive section of review
Very nice rooms.
Negative section of review
Desk clerk was on phone 10+ minutes and didn't acknowledge me . Not a fan of pay for parking. Especially in Everett. Not that large of a town, and ample space for non-pay parking.