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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Mount Shasta, California
Positive section of review
I travel a lot. So, when I find a truly good hotel, it is a pleasant surprise. This place has great rooms; tastefully furnished. The bed was very comfortable, the pillows were soft. The bathroom was clean with quality plumbing. Normally you get a shower with barely functional hardware. Nice heavy shower door, not a curtain or flimsy door. Quiet. Outdoor furniture you can actually use. The owner has done an exceptional job. The staff was friendly and nice.
Negative section of review
Not much.
Corpus Christi, Texas
Positive section of review
It was a good hotel with fair prices and they did have free breakfast. The maid was the best thing there, she always cleaned our room and did a very great job everytime. Pool was nice and clean.
Negative section of review
I had booked a double room with 2 queen beds but I got 2 full beds instead. Also the hallways needed vacuumed.
Titusville, Florida
Positive section of review
Very good location close to the highway close to eateries. Very clean and quiet.They always have a good variety of breakfast. Coffee was great.
Negative section of review
I have never had a bad experience with Hampton Inn. Always a great stay.
San Antonio, Texas
Positive section of review
Breakfast was convenient and decent. Two of the front desk staff members were extremely hospitable and professional.
Negative section of review
Cigarette-Smelling Rooms & Health Hazards From the moment I checked in, the room reeked of cigarette smoke. I immediately reported it to the front desk, yet no room change was offered. Meanwhile, my parents (staying on the same floor) had the exact same issue and they were moved. The entire floor stank of cigarettes, and on top of that, mold was clearly visible on the ceilings. I have asthma and young children, so this was not only disgusting but a real health risk. Late Checkout Ignored I was granted a courtesy late checkout at 12:00 p.m., yet by 11:00 a.m. my key was deactivated and I was locked out of my own room. Completely unprofessional. Fraudulent $250 Charge & Rude Staff The day after checkout, I discovered a $250 charge on my account with no notice, email, or call. This “surprise” charge over drafted my account and caused additional bank fees. When I called the hotel, the representative (who refused to give her name or let me speak to the manager) accused me of smoking in the room, based on “ashes” they supposedly found. I requested a photo she stated she had so that I can see what she is talking about as I have never smoked. She refused to provide. Those “ashes” were actually crumbs from my daughter’s snack. After putting me on hold, she admitted they were crumbs, but instead of apologizing, she rudely said she’d not charge me for “cleaning the linens” Unbelievable. The $250 charge was eventually admitted to be their mistake, but I was told I’d have to wait 5–7 business days to get my own money back. False Advertising To top it off, the advertised restaurant, bar, and room service were closed the entire stay, none of this was disclosed at booking. Bottom Line: This hotel is dirty, dishonest, and run by rude, unprofessional staff who don’t take accountability for their mistakes. Between the cigarette stench, mold, unauthorized charges, and false advertising, I would strongly warn anyone considering this property to stay FAR away.
Connellsville, Pennsylvania
Positive section of review
The location couldn’t be more beautiful. We loved having a drink sitting by the river behind hotel.
Negative section of review
Cheap paper plates and extremely flimsy plastic silverware. We weren’t able to connect to the Wi-Fi.
Pismo Beach, California
Positive section of review
Location was great, staff was very nice
Negative section of review
Bed was uncomfortable
Ocean City, Maryland
Positive section of review
The location and access to the beach.
Negative section of review
The pictures are out of date. The rooms need updating as well as the pool. The staff didn’t speak English that well, had conversations with each other while waiting on us.
Virginia Beach, Virginia
Positive section of review
The proximity to the beach.
Negative section of review
Toilet leaked bad and no discount offered.
Cheyenne, Wyoming
Positive section of review
Pretty decent place but
Negative section of review
Hallways and lobby were hot. No elevator. Breakfast was subpar. Waffles but no syrup. Juice machine was empty, just a jug of sunny D in the fridge.
Portland, Oregon
Positive section of review
Pretty safe inside
Negative section of review
The rails, busses, first responders’ cars, homeless people everywhere outside. Impossible to sleep without earplugs. Hair on bed linen. Towels needed to be changed a decade ago. The personnel doesn’t even smile greeting you. No breakfast. No pool. Not even close to a 4* hotel.