1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kansas City, Missouri
Positive section of review
Upgraded services late checkout and breakfast. Hotel didn't record it...staffer harassed me all morning after 11am...called me continously to berate me. Very unprofessional. Compromised stay
Negative section of review
Customer service. Breakfast wasn't what was expected.
New York, New York State
Positive section of review
The room was clean and big (compare to other hotels on nyc) Also very quiet
Negative section of review
The staff was not the nicest. You have to pay to get in the pool (minimum 100 dollars per person!) They don’t write it, but if you want to sit next to the pool you have to reserve a sit, and must waste at least 100 dollars per person in the bar. Very disappointing.
Stone Mountain, Georgia
Positive section of review
Great customer service. Very comfortable bed to sleep in.
Negative section of review
Need bigger tub and jacuzzi. Need to add bacon to breakfast
Grand Rapids, Michigan
Positive section of review
It was on 28th. Close to food and drinks.
Negative section of review
The lobby was dirty. The elevator didn’t work when we arrived. The rooms were semi-clean. Like the beds were nice but the shower was dirty. The sink was a mess. There was 1 bar of soap already opened. No towels in the room or in the pool area. The hotel had a very weird smell and my key had to be reset every single time we left the room. Literally every single time. They ran out of food by 9am for breakfast and there was rust / dirt everywhere. Most rooms had bags of trash out side the door way was well. WIFI sucks
La Vale, Maryland
Positive section of review
Had a great night sleep the bed was comfy
Negative section of review
The second flood had a weird smell to the hallway Chair in room was very uncomfortable
Lockport, New York State
Positive section of review
Location was perfect.
Negative section of review
The suites would be perfect if there were truly 3 queen beds as advertised. Instead, one of the suites had a pull down out of wall bed with such a mediocre mattress it felt more like a rack. Very, very uncomfortable. When I told management they replied not to use booking.com next time and I should call the hotel directly. What a joke. FALSE ADVERTISING. BUYER BEWARE
Williamsburg, Virginia
Positive section of review
The staff, the beds.
Washington, D.C., Maryland
Positive section of review
bed was comfy
Negative section of review
no staff feels a little unsafe and didn’t know about this until after reservation was booked. room was Ok for price point.
Honolulu, Hawaii
Positive section of review
Our check in agent did upgrade our room and we were given a beautiful view! It was nice and central to everything we wanted to do!
Negative section of review
We felt that staff were disrespectful to us girls and we had to leave areas multiple times. Our shower in our room would only give us boiling hot water and we ended up using our ice bucket and sink water to shower. As well as our fridge didn’t work all week. The resort was beyond busy and loud as well. All in all we would never stay here again
Ronks, Pennsylvania
Positive section of review
Everything was dirty, the room smelled bad, the manager treated us poorly, the room was not serviced, the blankets were dirty.,
Negative section of review
Everything very bad 😔