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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Plymouth, Massachusetts
Positive section of review
The property was spacious, clean and well cared for. The staff was very friendly, and profesional. Bernadette in the. Bistro was especially helpful. As was the desk staff.
Negative section of review
I find American Hotels are very thought out, to serve their corporations, at lowest possible cost. They design a sevice to check a box, and list it as an amenity, but are so obviously, very indifferent as to actual guest experience its almost insulting. I feel like saying why did you bother? Likewise staff although very friendly and nice here are not inclined to extend themselves to any extra degree (except the afore mentioned Bernadette). They do the job required nothing more. They call themselves 4 stars, to justify their pricepoint, but don’t live up to it. This is a criticism I have with nearly all American hotels I’ve encountered, not just this one. There’s service, and there’s Hospitalty, and there’s just doing the job.
Havre, Montana
Positive section of review
The pool is open later than most and the breakfast has a decent variety. The rooms are very spacious.
Negative section of review
There are cameras all over the property, with a sign saying they are “for the safety of tenets”. It is obvious several tenets were using/dealing. Our non smoking room had such a horrible smell- some fragrance or cleaner used to try and mask that someone had smoked in the room.
Carson City, Nevada
Positive section of review
The room and the bathroom were clean. The room was spacious. The staff was so friendly and welcoming.
Panama City Beach, Florida
Positive section of review
The view was beautiful Lors of room and good location
Negative section of review
Parking
Trussville, Alabama
Positive section of review
The entire staff were all super nice & professional.
Negative section of review
All was awesome
Fort Lauderdale, Florida
Positive section of review
Great location, beach, food and service was very good
Canyon Lake, Texas
Positive section of review
Awesome location right at the start of the horseshoe
Blue Ridge, Georgia
Positive section of review
The location was great and the breakfast was great
Dunsmuir, California
Positive section of review
Beautiful, comfortable, high-end room.
Negative section of review
Lack of a F2F check-in and check-out process. Experience was a little more impersonal what we like.
Las Vegas, Nevada
Positive section of review
Location
Negative section of review
First room smelled like heavy smoke. Staff were hard to reach and nobody attended the room for some time. We got moved to another room and several features of the room weren’t functioning. We contacted front desk and nobody came nor would come unless we were to hunker down in our room until they find the time to attend.