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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
San Antonio, Texas
Positive section of review
That it was on the River Walk and I LOVED the mirror in the bathroom that had the light around it and magnified everything. The mattress was excellent and the blackout curtains were perfect.
Negative section of review
Nothing
Key West, Florida
Positive section of review
Front desk was very helpful. However they didn’t explain to me that I had to get my shuttle tickets before boarding. The shuttle driver was kind and let us board.
Negative section of review
Rooster was loud at 430 am
Orlando, Florida
Positive section of review
Staff was friendly and the room space was awesome..breakfast was on point regular coffee needed to be stronger. We will definitely be back
Negative section of review
Bathroom was cleaned properly when we got in.
Rockport, Texas
Positive section of review
I loved the breakfast. Clean and spacious room we were given and especially the convenience of everything around us at this location
Negative section of review
There wasn’t anything that I didn’t like. I loved my stay here
Huntersville, North Carolina
Positive section of review
We go to this hotel every 2-3 months. Kelly at the front desk always makes us feel welcome and is always pleasant.
Negative section of review
Only complaint we ever have are the pillows are like marshmallows.
Miami, Florida
Positive section of review
Excellent location. Downtown, near bay front, Arena, Cruise Port, interstate
Negative section of review
Rooms were highly variable. Had 2 rooms. 2105 was wonderful. Very nicely appointed and decorated, with marvelous view. 2115 was less than amazing. Odd shaped room(s), with an odd and unsettling lack of wall decoration. Left you with the cold feeling that you were in low budget motel, albeit one with a nice side view from balcony.
Allen Park, Michigan
Positive section of review
The staff was nice overall. The pool was comfortable. Close to museums.
Negative section of review
The tolite didn’t flush well. The treadmill was broken. The clocks were off in all parts of hotel. The fireplace didn’t work.
Put-in-Bay, Ohio
Positive section of review
Staff was friendly, golf carts rental was easy.
Negative section of review
Way too expensive for the type of room/amenities you get. Our room was nice and spacious, but there was a lot that could be better. The bathroom was dirty. Shower drain was nasty and gunky, there was buildup in the grout and corners, hair on the sink countertop. Aside from that, the pillowcases had stains, the heater made the room smell like urine, neighbors were smoking weed which made our room smell, and the balcony had so many dead bugs I didn’t even want to sit out there. Also, the balcony light does not turn off so it just attracts more bugs. Outside of the room, the gas fire pit had a cut wire so we couldn’t even use that which was disappointing because it was a little chilly. I just think for $250, you could get the same service but for more than one night. Also, the cafe in the lobby wasn’t even open to get a coffee from. In my opinion, $250/night is too much, especially when continental breakfast isn’t included and golf carts cost extra. The golf cart rental was super easy, but you could probably get a better deal from a different company on the island. Unfortunately I needed a place to stay and wasn’t in my hotel room until later evening to notice the unsatisfactory condition of the room, so it was too late to even say anything. Aside from that, it was too late to book somewhere new and I didn’t want to waste the $250 I was already out. I didn’t try to resolve through customer service, got a call from the resort, called back, and never got anywhere with anyone. Overall, I would not choose to stay here again.
Boston, Massachusetts
Positive section of review
Everything was magnificent!
Tigard, Oregon
Positive section of review
The room size.
Negative section of review
Requested a ground floor room, but staff tried to assign us an upstairs room. Staff was inexperienced. A woman was unconscious in the breezeway, we were impeded trying to park and find room because of First Responders.Floor in our room was filthy.