1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Oakland, California
Positive section of review
Everything was fine the only problem we had was with the parking. The parking pass should have been included in the reservation instead of waiting until we made it to the establishment and then requesting extra money for parking.
Negative section of review
Everything was great just the parkings.
Sylva, North Carolina
Positive section of review
The location is good, the hot tub was nice, cabin was smaller than expected but beautiful. The owner was responsive. The master bed is beyond comfortable! I miss it.
Negative section of review
The kitchen had no running water due to a leak in the pipes. I contacted vacasa the first night via text, they had me send pictures of the issue and message for about 20 minutes, which ended with them saying I would be contacted the next day to get it repaired. The next day went by with no contact. I reached out again via a phone call the following day and was put in contact with the local vacasa representative. She responded promptly and the owner was out to repair the sink within a few hours. It was frustrating to go 2.5 days with a family with no running water in the kitchen. My original messages to vacasa were not responded to in any way. For being such an important issue of not having running water I would expect it to be treated importantly. We were out of dishes and spent time out of our vacation washing dishes in the bathtub in order to feed my children.. Once the owner was aware, he called and was very kind. The amenities listed such as shampoo, conditioner, coffee, kitchen supplies - were very basic. There were 2 hotel size bottles of shampoo and conditioner, and 2 kcups for coffee. I expected a higher quality for the price paid.
Orlando, Florida
Positive section of review
Friendly staff and things for the kids to do.
Negative section of review
The pull out bed was very uncomfortable. The noise of people walking by the room late at night made it hard to sleep. We were unable to use the pool/water park, but we still had to pay the fee.
Alameda, California
Positive section of review
Super clean, comfortable bed
Branson, Missouri
Positive section of review
Everything. It was amazing
Negative section of review
Nothing
Great Bend, Kansas
Positive section of review
Location was good
Negative section of review
Room was not as described. No chair to sit in. Microwave sparked and almost caught fire. Breakfast was HORRIBLE.
Myrtle Beach, South Carolina
Positive section of review
The location
Negative section of review
My room was dirty the sheets was so dirty the main entrance door stays unlocked after 11pm no cameras on the floors it wasn’t a safe hotel you only need your key for your room the locks to the door didn’t close properly
New Germany, Ohio
Positive section of review
Location
Negative section of review
Two towels for a room with 5 people in it- double charged multiple times in multiple rooms and hotel refuses to pay it back - pool is small and extremely slippery tile around the pool itself. Several of our kids slipped when swimming.
Fort Worth, Texas
Positive section of review
Nothing
Negative section of review
There was unidentifiable hair and stains on the mattress. Bugs on the floor. It was hot smelled like pot and no elevator.
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