1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
West Brookfield, Massachusetts
Positive section of review
This place has excellent view and surrounded with more natural beauty. Anyone who is looking for spending quality time with their friends or family this is the must recommended hotel. Best part is this property has a river view which made my day.
Negative section of review
Leaving this Place, I wish I could stay more ...
Frankfort, Kentucky
Positive section of review
The bathroom and bed were clean and comfortable. The staff was friendly. There were lots of options at breakfast. The pool was a nice size. Elevators were quick.
Negative section of review
The carpet in my room was sticky. We had to wear shoes or socks when moving around the room. The pool area felt like it need repairs and a good cleaning as glass roof was cracked and dirty. The pool itself was nice. The breakfast staff were unable to tell me about allergens in the food as the did not retain original packaging with ingredients list. The hot water for tea dispenser released chunks of black stuff into the water and it tasted musty. They do not have parking on site, currently. You have to park about 2 blocks away from the hotel. They have a shuttle service, though the van smells like someone smoked in it and then tried to cover it up with a strong air freshener. My daughter coughed the whole short ride back to the hotel. Also the shuttle stops running at 8 pm which seems early especially for a weekend. When we got back from dinner after 8, an unmarked vehicle pulled up to us and asked if we wanted a ride back to the hotel. We were already set on walking, but the car should have had some kind of sign to indicate they were associated with the hotel.
West Yellowstone, Montana
Positive section of review
The location was great! The guy at the front desk was amazing! Extremely helpful and got us a new room and added a complimentary breakfast.
Negative section of review
The housekeeper was extremely rude! We came to the front desk to tell them we had ants in our room in the carpet and she threw a tantrum that we had already used the bed and shower and we should have to stay there.
Cincinnati, Ohio
Positive section of review
Breakfast was decent. The clientele was suspect. Looked like they house displaced people. The outside environment perilous.
Negative section of review
The first room offered had a chair that was not only dirty and stained horrifically but inaddition had a tear in the cushion exposing the filling. "WTF"
Joliet, Illinois
Positive section of review
I got checked in before I even got there, that was awesome. The staff was exceptional. They love what they do and it showed.
Negative section of review
With respect, the beds were too hard. That is probably my only gripe
Ocala, Florida
Positive section of review
Very clean and a very friendly stay. Our stay was great. Will definitely use this hotel in the future
Pompano Beach, Florida
Positive section of review
Location was great We were able to get up in the morning to watch the sun
Negative section of review
The building needs I little upgrade
Bryan, Texas
Positive section of review
Best water pressure in the shower ,the property was very secure
Negative section of review
That our beds were not made or sheets were changed
Jacksonville, Texas
Positive section of review
all was great...
Galveston, Texas
Positive section of review
The view.
Negative section of review
Nothing.