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When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Pensacola Beach, Florida
Positive section of review
It was a beautiful apartment. We used the couch bed, and it was comfy! It was nice having all of the itrip boxes to use. The living room tv did not work, but it was not a deal breaker. The kids just played games. It was wonderful having the beach toys, cooler and extra things in the closet to utilize. We will definitely stay here in the future.
Negative section of review
Living room tv did not work.
Apple Valley, Minnesota
Positive section of review
The only thing we liked was that the spa tub was big enough for two and that we didn’t have to go outside to go have dinner and drinks.
Negative section of review
When we arrived at the property, the room was set at 66°, when we went to turn it up a little bit then I got too warm and then we were unable to turn it back down so then the room was too warm our entire stay. When we told the staff about it, they didn’t even care. The vents were nasty and dirty. You couldn’t even feel the air-conditioning coming out of the vents, and again the staff didn’t care. The bed was very uncomfortable. Even though I had a full-size refrigerator with an icemaker, the icemaker didn’t work. You had to go all the way downstairs to the ice machine to fill up the ice container that was the freezer. The tub was dirty, which I had to clean before us actually getting in there and enjoying a spa bath. When I went down to the pool, the hot tub was impossible to use, but when you actually did figure out to use it, the Jets didn’t work, and when mentioned to the staff about this situation AGAIN THEY didn’t care they just shrugged their shoulders. We paid $280 for one night and this is the treatment we got.
Houston, Texas
Positive section of review
Location and friendliness of the stuff. Comfortable and big beds
Negative section of review
Breakfast wasn’t good. I wish they had eggs and more fruits.
Hillsboro, Oregon
Positive section of review
Property was tucked in a quiet spot surrounded by trees.
Chattanooga, Tennessee
Positive section of review
The bed was comfortable. The breakfast was descent.
Negative section of review
You can hear things in other rooms. The hallway smelled like pot. Outside the hotel smelled like sewage.
Boston, Massachusetts
Positive section of review
Location was great; good building security
Negative section of review
The bed was uncomfortable—we had to purchase a foam topper for it to smooth out the bumps and soften the hardness. We were planning on using the pullout bed, but no sheets were provided. We asked Global Luxury about this and the property said they couldn’t help us, so we bought our own sheets as well. 1 roll of toilet paper for 4 people (bought our own). No salt or pepper (empty shakers). The towels were mildewy: had to wash all supplied towels before use. 24/7 concierge isn’t real. It’s a phone number that won’t be answered most of the time. Any requests are answered with “we can’t help you”. In one case they brought sheets a day late. We were told by one security guard they could store our bags for a few hours before our flight so we could get lunch, but the guard on duty the next day said we couldn’t, that there wasn’t room (we checked: there was plenty but he didn’t want to be bothered).
Las Vegas, Nevada
Positive section of review
Nice and Casio perfect, easy for parking
Wisconsin Dells, Wisconsin
Positive section of review
That it was clean and up to date.
Negative section of review
Only thing I didn’t like was the hot tube, when the jets got turned on it started foaming a lot
Bryant, Arkansas
Positive section of review
Close to restaurants
Negative section of review
The lady at the front desk on Sunday was very rude, I asked to put a drink on my room bill and she told me I couldn’t bc I paid cash which I did not! I got snacks night b4 and charged it to my room w no problem, I also asked her to get me some milk and she said she did not have access to it but I got milk the night before and earlier this morning no problem! She had an attitude about everything I asked her! I needed more shampoo and that seemed to be a problem also, tge room smelled horrible like dog urine , I’ve stayed in this hotel in the past and everything was great so that’s why I chose to stay here again! But next time I’ll go somewhere else
Charlottesville, Virginia
Positive section of review
Nothing
Negative section of review
Poor hotel