1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Boston, Massachusetts
Positive section of review
Nice and spacious rooms, and a wonderful location that was walking distance from Newbury street and the public garden. The staff was also very helpful, especially Namet.
Wildwood Crest, New Jersey
Positive section of review
The location was perfect for boardwalk access....the facilities were impeccable
Negative section of review
The walk to the ocean 🤣, but that is out of your control
Key Largo, Florida
Positive section of review
The place was very relaxing once acclimated with property
Negative section of review
Had no TV service but they did come in twice to fix it
Southington, Connecticut
Positive section of review
Breakfast was okay but we did have the same options twice
Negative section of review
The price was pricey for two nights
Augusta, Georgia
Positive section of review
Amazingly clean and quiet. Easy check-in. Full kitchen.
Negative section of review
Minimal breakfast items, but we made the best of it.
Abingdon, Virginia
Positive section of review
Friendly staff Clean Good breakfast
Orlando, Florida
Positive section of review
Waterside and arcade for kids
Negative section of review
Expensive water
Emporia, Kansas
Positive section of review
location
Negative section of review
cleaner
Waltham, Massachusetts
Positive section of review
Nothing
Negative section of review
Excuses for ordering a third party. We made a reservation for a king size bed but they said they were oversold .
Wilkes-Barre, Pennsylvania
Positive section of review
Nothing
Negative section of review
Traveling north over the past few days had I called the Hilton Garden Inn in Wilkes-Barre and asked if they had any 1st floor ADA rooms and was told they did. I then went on the Booking.com website - who I book ALL my reservations with and it showed they had ADA rooms. I booked it but it NEVER gave me the option to ADD REQUESTS - as it always has with other bookings with Booking.com - as it did with my previous nights reservations at the Hampton Inn in Blacksburg VA. I then called the Garden Inn directly to confirm we'd be getting a 1st floor ADA room and was told they didn't have any. I discussed it with the front desk agent - who told me I'd have to deal with Booking.com. I then called Booking.com and related my problem with the Garden Inn and asked to have it cancelled. This was only about 15 minutes after I had made the booking. The agent but me on hold and said he'd call the hotel to ask them to cancel the reservation. After quite a while he came back and said he couldn't get through but would continue to get it rectified and they get back to me. I have NEVER received a callback from booking.comm to date! I asked if he'd try to make a reservation at another hotel in that area - with the same request of a 1st floor ADA room (for my wife's needs) but he was unable to do that. I then called another hotel fairly close by, directly where we were able to get a 1st floor ADA room. I have been a Booking.com customer for many years and have ALWAYS used Booking.com and have never had a problem like this. I have previously owned a Holiday Inn and Ramada Inn in Naples, FL for 15 years and always enjoyed having Booking.com as our PRIMARY internet booking supplier. I am totally taken aback - having never received a callback from Booking.com. Again - I had called Booking.com within 15 minutes of making the booking - when I realized of the problem that had occurred getting an ADA room for our needs.
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