1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Wilmington, North Carolina
Positive section of review
The room was beautiful. A true escape from staying in hotels for work. The breakfast was a lovely touch. The bed was the comfiest I slept in, and the location was brilliant. It's very walkable to downtown. Staff communication was fast and informative. Highly recommend staying for a visit or holiday away. I will come back.
Negative section of review
Not enough space for belongs on shelf in bathroom. But very minor dislike really, the room is spacious and the standing bath tub I wish i had have time to use.
Carson City, Nevada
Positive section of review
Property was near the city center and close proximity to lots of stores and restaurants
Negative section of review
Prior to booking stay, I messaged property about a downstairs room because I have lupus and stairs are rough on me, was told when I arrived if I wanted one I would be required to stay in one with maintenance issues. I was there for three nights, midweek, couldn’t do a room with maintenance issues, had to use our own TP, shouldn’t have to track someone down to get them. No elevator, pet area has a bunch of white pests and my dog broke out in hives. Two bugs found in room, one on the bed and a dead cockroach in the restroom. The room was priced similarly to others in the area so I would look at other properties before booking here. Motel 6 is where we normally stay for the pets but we may be looking for other options as our pets safety is important to us. Property was located centrally and next to a casino, and close access to the road to Tahoe. When I did interact with housekeeping they were nice.
Las Vegas, Nevada
Positive section of review
Everything was very nice. Room very good. Exceptional grounds and pool area.
Negative section of review
Checked out on June 13 and it is now June 22nd and have not got deposit back yet.
Tinton Falls, New Jersey
Positive section of review
It was cheaper than the other options. The cleaning lady was really nice.
Negative section of review
The guy at the front desk made checking in impossible, we called the company line and they all agreed with me that I should be able to be let in using my spouse's card but the guy at the front desk refused to let me into the room I had already paid for and drug out the entire experience. I had to try and make a wire transfer on a public computer and risk my bank information because the Indian man at the front desk doesn't know what "Power of Attorney" means. It was either really to hot or to cold, I got sick staying in your room, the man at the front desk was insufferable and the neighbors were fighting while the woman begged for someone to call the police
Arlington, Virginia
Positive section of review
Clean and confortable room Very poor breakfast NO COFFEE MACHINE BROKEN
Negative section of review
Breakfast and personal
North Platte, Nebraska
Positive section of review
Friendly staff, good gym, good location.
Negative section of review
There was a used bar of soap on our sink upon arrival. My friend’s bed had a stain that went multiple layers through the bedding (implying that it happened after the bed was made, and nothing was done about it) and my bed had nothing on it but a bottom sheet and a comforter. Hotel staff was very sympathetic about it the next morning, but said they couldn’t issue a refund because we booked through a third party (booking.com). I then tried to reach out to booking.com and after jumping through multiple hoops just to get a customer service number, followed by waiting almost an hour on hold, we gave up. Clearly booking doesn’t actually care about the customer experience and rectifying bad situations. Will definitely be avoiding third parties like this one from here on out!!
Richmond, Virginia
Positive section of review
Breakfast good.
Negative section of review
Would like to know they were under construction before I booked
Wisconsin Dells, Wisconsin
Positive section of review
Was all great
Negative section of review
N/a
Panama City Beach, Florida
Positive section of review
Location
Negative section of review
Bathroom was nasty