1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Pullman, Washington State
Positive section of review
Sweet motel, great location for walking to the historic main street, coffee shops, and dinner. Some reviewers complain that it's outdated, but everything was super clean, and in working order. Plus, the things that matter are updated, like combo USB/outlet charging on both bedside tables, comfy mattress. Appreciated the bigger fridge, microwave, and good coffee in-room. And, when you're on a long road trip, with lots of personal things stored in the car, the parking right outside the room is great, especially since it looks like management lives over the driveway entry. (No sketchy scene like is common with more affordable motels.)
Knoxville, Tennessee
Positive section of review
The hotel itself wasn't that bad, but due to not being able to get into a room until 3 hours passed when I got there, I wasn't able to enjoy any of the amenities.
Negative section of review
The staff was very rude. There were hidden fees I was never notified of, which caused me to be stuck outside of the hotel for close to 3 hours with a baby in the middle of the night until I could get the money for said hidden fees. When I notified the staff about the fact, I was never notified there would be extra fees (for a deposit that I would get back) I was told that's not their problem and to figure it out. I understand the staff has no control over the fees, but the customer service in this instance was just atrocious. I have had hotels in the past waive the deposit but still put my card on file just in case when people weren't properly notified about additional fees. I would have had no problem paying the fees had I known about them because then I could have made sure I had the extra cash.
Vashon, Washington State
Positive section of review
The view was spectacular and the flowers were beautiful. Beds were comfortable and the bathrooms were very clean.
Negative section of review
Needs a toaster or a toaster oven. The ants were an issue - they were everywhere. The floor was very sticky from whatever they cleaned with.
Santa Clarita, California
Positive section of review
The location was excellent. It was near restaurants and shops. The accommodations were comfortable and clean.
Negative section of review
The breakfast
Coralville, Iowa
Positive section of review
Great breakfast- well stocked and on par with the usual continental breakfast.
Bolivar Peninsula, Texas
Positive section of review
So clean and cozy! The view is amazing. Just a streets walk to the beach.
Negative section of review
My only complaint is there is a lot of cleaning that is required before checking out, but the cleaning fee is several hundred dollars.
Charleston, South Carolina
Positive section of review
Breakfast was good. Staff was helpful and friendly. Location was great.
Negative section of review
Chairs in room were uncomfortable. Toilet seat was about to fall off.
Bakersfield, California
Positive section of review
Location for our travel through central California
Negative section of review
Wi Fi was not working
Las Vegas, Nevada
Positive section of review
The view from my window was good
Negative section of review
The windows were very dirty
Little Rock, Arkansas
Positive section of review
Staff
Negative section of review
Gates and doors was not working. Got assigned a room that I didn’t pay for