1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Sevierville, Tennessee
Positive section of review
Location was great and peaceful. The property had wonderful amenities that our group enjoyed a lot. The only negative was that one of our showers had a leak but there was a tub there and the maintenance crew answered our questions promptly
Negative section of review
We liked everything
Des Moines, Iowa
Positive section of review
The rooms are always so clean, the location is quiet & the staff is always helpful and friendly. We stay here each time we fly out of Des Moines & absolutely love this hotel! We stay 4 or 5 times a year while in Des Moines.
Ocean Isle Beach, North Carolina
Positive section of review
Jay and the women who worked at the desk were very helpful and nice. Jay made some good suggestions for where to eat and he was right I can hardly explain how these people made my stay wonderful
Negative section of review
Now for the very bad part which has stuck with me. One day when Jay was behind the desk the other person was an older man with grey hair and beard. I came in all excited to share the great experience I had and what a wonderful meal I had at one of the restaurants Jay suggested. I spoke to Jay who was not able to respond to me because the older man decided to take over the talking. He said what time did I have dinner, how busy was it, then he said that the restaurant was not that good and it depended on who was cooking and what time. He went on to negate what the plsce was snd sll the ways it could be bad. Again I came in to share my joy in Jay’s suggestion snd how good it was. The constant negative banter from the other guy was disgusting. He negated me and my experience. Next some other people came in the office and he called out to all of us that Niki Haley said she would vote for Trump. I have worked in the service industry most of my life. In the service industry you never talk about politics or religion. He was completely inappropriate. He does not know tour customers political view and can be very damaging to your business. Please take care of this as it reflects badly on the wonderful place that you have. It soured my experience
Gatlinburg, Tennessee
Positive section of review
The chalet and the owners made us feel right at home. It looks so tiny from the front but there is so much room. It was super clean and so close to everything.
Negative section of review
Water pressure in the shower was low.
Houston, Texas
Positive section of review
The staff was superb. Very friendly and inviting. The property is in a great location. The kickback, popcorn and breakfast were all great.
Negative section of review
The bed was not that comfortable
Chicago, Illinois
Positive section of review
Hotel location was excellent as well as the room we got. It was a corner room with a view of the river and the lake.
Negative section of review
Overall nice hotel but you can tell it aged already and needs remodeling. Main reception area is pretty dark and that mood follows you through the entire hotel.
Savannah, Georgia
Positive section of review
Breakfast was perfect for traveling families. Dining area very clean and the food was fresh . Suggest more fruit
South Kingstown, Rhode Island
Positive section of review
Very friendly staff and breakfast was great with lots of options. Visiting Univ RI so close by for our visit.
Negative section of review
Our room had a “smell” - musty - which improved with the air conditioner turn on to move the air. Tub was very slippery, my teen daughter fell while showering.
College Station, Texas
Positive section of review
Security is great. Love the courtyard. Helpful staff.
Negative section of review
Rooms could use a refresh as they looked worn. Holes and drywall repairs evident.
Mobile, Alabama
Positive section of review
Location is convenient to get around the city
Negative section of review
The day shift Staff at the front desk was ice cold for some reason as it’s like she just had a very nasty divorce. The door lock of our room was malfunctioning due to a drained battery in the lock. Because of that my wife didn’t go to the breakfast and asked me to grab something for her - someone needs to be IN the room to be able to open the door for me! And the nasty look I got from the kitchen staff as if I was stealing the crappy food they serve. Didn’t get the towels replaced on day 2. Apparently housekeeping is only on call.