1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Brazil, Indiana
Positive section of review
So I went to the front desk & the night manager was rude. But the housekeeper tried to help. No help there because the problem was our toilet was needing a new pump & the hotel wasn’t realizing this. After two flushes. We literally had to take the tank off & pull the chain to flush the toilet & then hold the pump to fill the water tank! And to top it off you couldn’t wash your hands in the sink at the same time! And apparently you have to request cleaning service. Unheard of 😡
Negative section of review
Bad service
Des Plaines, Illinois
Positive section of review
So clean, so comfy, so convenient to the airport. Good breakfast. And it's not expansive! The best-value hotel I've ever had around ORD.
Santa Fe, New Mexico
Positive section of review
The location of this hotel was excellent. The staff was very nice and it was extremely clean.
Negative section of review
The offerings for their free breakfast and cocktail hour/dinner left much to be desired. They serve the same thing every day, and when they ran out of something like the fruit, it wasn’t replaced. The tissues and toilet paper were of the lowest grade, to the point where we had to order tissues on Amazon because our noses were getting Red from the roughness. The chairs in the dining room were all worn out and need to be replaced. We stayed at the Drury hotel in Nashville and it was spectacular and expected the same at this one, and we’re disappointed.
Oakland, California
Positive section of review
Staff were helpful but very slow, never at the desk when we came down or checked in/out.
Negative section of review
Not a great property, very dirty hotel and extremely run down. Beds were not comfortable nor were their pillows, hotel is in a very dodgy feeling area.
Albuquerque, New Mexico
Positive section of review
When we checked in the front desk girl made US feel welcome! She was friendly and helpful!
Lebanon, Tennessee
Positive section of review
Convenient location, clean, and great employees
Negative section of review
Air conditioning didn’t work quite right in the middle of night
Kent, Ohio
Positive section of review
Well the price was ok that’s about it.
Negative section of review
Well I’m not real sure who’s fault it is booking or the hotel, but when I got there the inn keeper made me give him a $100 deposit “refund upon room inspection” now I know most hotels require this but I’ve never had one require it when they already have a card on file. I mean literally wanted cash or to charge my card. So I gave him cash which sucks because I was there on a budget to see my child graduate. And like I said he didn’t care that he had a card number on file he still wanted another hundred dollars. And he wasn’t that friendly either. They also have the BARE minimum for breakfast. And he has no employees because I went to get some more towels because for some reason and I’m just guessing they don’t clean your room when you are staying multiple days. So for the next 3 days while I was there I had to go get my own towels. Also I booked my room a month and a half before my trip, I booked a handicap accessible room because I shattered my pelvis and broke my back in 3 places and I’m just getting to were I’m walking moving around better but I still need the small assistance like the handicap bars in the bathroom just for example. Well needless to say I did not get what I booked and at first he tried to put me on the second floor. I had to have a 10 min argument with him trying to make him understand I CAN NOT climb stairs yet. Finally he found me a room on the bottom floor. Then when I brought my kid and his lil brother to the room to chill by the pool for the day the inn keeper told me that we are not aloud to bring visitors to the pool. I told him that is my child he’s 17 and 6ft 1 but he’s still my child. So finally after that argument ( argument #6 or 7 at this point) he just gave me the pool towels and let it be. Any way All and all I would not stay there again I will pay $75 more or whatever extra is a night or trip then stay at this hotel again. The owner is rude and doesn’t have very good customer service skills.
Erlanger, Kentucky
Positive section of review
Location and cleanliness.
Negative section of review
One of the beds would tip over if you sat or laid on one side. Told management.
Louisville, Kentucky
Positive section of review
Good beds. Quiet
Tucson, Arizona
Positive section of review
Medium
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