1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Richmond, Virginia
Positive section of review
Although the water pressure was best described as decent (i understand that is subjective), the shower was nice. Also the general location within the city was what I was looking for to meet the needs of my one night stay.
Negative section of review
I reserved a two twin bed hotel room that mentioned nothing about the fact they were bunk beds. Traveling with my 73 year old mother meant staying in a room with bunk beds meant the hotel assumed that it would be okay without communicating the situation, the "front desk" which were also "hip" bartenders too cool to attend to us promptly did not feel the need to ask if bunk beds were acceptable before gladly letting us check in. The next morning when checking out the person checking us out actually laughed at us when my mother made comment that bunk beds for a 73 y/o with bad hips was less than acceptable. If we were going to stay longer we would have checked out anyway. The fact that parking was not connected to the hotel that was an entirely separate charge if you could navigate the QR code and have an app that a traveler would never use again was annoyingly difficult to navigate, but the offensive part to me was when asked about parking the front desk simply gestured to the QR code on the wall and said something to the effect of, "there, figure it out for yourself." I understand that it was marketed as a trendy fun and hip hotel, but the general decor was a combination of cliche HGTV impersonal overly utilized tropes, annoyingly bright oversized neon, and a generic mass produced "cool" posters. The advertised breakfast (understanding that it was continental style) was brutally bad burned coffee, a box of m&m's and some cereal boxes you could use the milk from the coffee bar for. Again, when we asked about it, it was a wave of the hand and a nonchalant "over that way" as if asking about it was an offense to the staff because the we should have read the signage. Overall, the staff was dismissive and cold, the room was offensively small awkward and difficult to navigate, and the decor was loud tacky and offensively unoriginal (especially considering it was billed as on trend).
Ruidoso, New Mexico
Positive section of review
The service was excellent. The staff was friendly. The room was clean and comfortable. The cookies in the afternoon and the fresh muffins in the morning were an extra treat. I would highly recommend this place to anyone.
Negative section of review
Nothing that I can think of.
Myrtle Beach, South Carolina
Positive section of review
I loved how family friendly it was and the location right in the beach. Going from the room to the beach and pools were super easy and the view was amazing.
Negative section of review
The only thing I really could complain about is the lack of parking in the evening. Having 3 kids and having to park a block or 2 away if the small garage is full made it a little hectic. Especially if you need to bring in souvenirs and diaper bags and what not. But the resort as a whole was fantastic. Can’t wait to come back.
Tampa, Florida
Positive section of review
The location was wonderful. The Hotel was near everything shopping, restaurants, night life. It was definitely a great location. The pool was nice.
Negative section of review
The pillows were not comfortable and they were little. The curtains had little holes in them. The table chairs were old and not clean. The bathroom could have been cleaner. We had to walk to the lobby to get more towels.
Merrick, New York State
Positive section of review
I liked that they got rid of the carpets throughout the room and put in some type of wood flooring. It makes it so much nicer and feels cleaner.
Saint George, South Carolina
Positive section of review
The location worked great for us. The furniture in the room seemed to be new, which was nice. The staff at check-in was great, checkout was ok.
Negative section of review
The room overall was meh. The door was warped so light came through and it was distracting. The AC was beyond outdated. We couldn't set a given temperature, had to guess what works best. The fridge was missing a foot so it was lopsided. My husband's bed sheet had a big stain, looked like ink. The TV was on when we entered the room, it was kind of odd. Breakfast was supposed to be continental. The coffee was okay, there was no warm food and not even bread or bagels, yogurt or fruit. We ended up with some very dry muffins.
Las Vegas, Nevada
Positive section of review
Very clean. Walking distance to rental car facility. 24 hour airport shuttle!
San Antonio, Texas
Positive section of review
The staff & the price $$$
Negative section of review
Not enough towels for three guests
Kokomo, Indiana
Positive section of review
Clean rooms, good breakfast.
Negative section of review
Got there and found the rooms cheaper booking at the desk instead of Booking .com
Franklin, North Carolina
Positive section of review
Beautiful creek side villa