1
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2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Herndon, Virginia
Positive section of review
stuff was friendly and helpful (we needed train station/airport shuttle a couple of times); i did not eat breakfast, but my husband said the breakfast was ok
Negative section of review
expected rooms to offer more for the price charged (and the hotel even charged slightly more to my card than what i reserved through booking.com, submitted the message to ask why they charged more, but haven't got my answer yet). We left with the feeling the company/hotel saved on absolutely everything they could (which i don't mind if the savings went to raise employee salaries, for example): there was no tea (we don't drink coffee), normal sugar (only artificial sweetner) in the room, only one tiny soap for the whole family for 3 nights stay (and no dish soap at all for kitchenette area), the queen bed were not queen but instead were more like twin size, so that two adults don't fit in one bed (we do fit in other hotels, always reserve queen rooms, so we were lucky we had "sleepable" sofa bed in the room this time because their "queen" beds turned out to be tiny) and mattresses were not comfortable anyways, too soft. Noone took out the trash from our room on the 2nd day (we asked not to clean the 1st day, decided to save on their resources) but turns out they decided not to clean on 2nd day); and finally very dark/very poor lighting and terrible smell in the room. Very disappointed with the stay, for the money paid and 3 star hotel we expected a lot more.
Nashville, Tennessee
Positive section of review
the complimentary shuttle was handy and the valet 's were always willing to run you downtown - quiet area - lovely spot opp vanderbilt uni
Negative section of review
there were no club room facilities during the week. rooms were just ok for the cost
St. Pete Beach, Florida
Positive section of review
Close to everything we wanted to do. Barely any walk to the beach. Room was clean and comfortable. Perfect for a relaxing getaway
Negative section of review
I have no "complaints ". Only recommations I have are more parking and a bar on the rooftop area
Branson, Missouri
Positive section of review
Staff was very friendly. Had everything we needed....clean and comfortable room at a decent price.
Negative section of review
All was good
Brunswick, Georgia
Positive section of review
Nice location, close to the highway, lots of shade, clean and well maintained
Negative section of review
Nothing
Saint Louis, Missouri
Positive section of review
Very clean and stylish. Smelled amazing!! Loved the view from the terrace!
West Orange, New Jersey
Positive section of review
Hotel was clean. Free free free coffee and drinks!
Negative section of review
Everything went well, from the morning front desk service to the night desk service.
Florence, Kentucky
Positive section of review
Location close to the airport.
Negative section of review
Room smelled strongly of air / carpet freshener. Almost chokingly strong. Opened the window to air it out and realized most of the screen on the window had been cut away. Mattress felt lumpy; on pulling back the sheets, discovered mattress was covered by at least 3 mattress protectors, and one of them was only partially pulled up, creating lumps underneath the sheet. I have no idea how this property has such a high rating on booking.com. Also had an odd sentence on the welcome letter stating not to remove the TV remote because it's not a spy camera (!). I strongly suspect someone is gaming the ratings system. I checked out after one night. Was promised they'd "try to work on" a refund, but I haven't seen a refund yet. This is NOT an 8.6 point property.
Milford, Connecticut
Positive section of review
Everything
Negative section of review
Nothing
Dana Point, California
Positive section of review
Location
Negative section of review
Lighting in room was very dim.