1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Pigeon Forge, Tennessee
Positive section of review
We absolutely love the pool area! Our bed was the most comfortable bed and the best nights sleep we've had in years! The breakfast was wonderful, and the staff always went above and beyond!! We are booked for 2 more trips here this year!! It's like coming home!
Negative section of review
That our stay was only 8 nights!!
Townsend, Tennessee
Positive section of review
Location, wonderful views, outdoor dining area is great. Peaceful and relaxing. Nice kitchen and remodeled bathrooms are very good.
Rome, Georgia
Positive section of review
Location was great, we have stayed here before and really happy with them. We were glad that the ice machine had been fixed.
Negative section of review
Nothing we really didn't like about our stay.
Lutz, Florida
Positive section of review
It was clean the receptionist was so polite and very welcoming. It was in a great location right next to highway
Negative section of review
The parking was a bit hard find but not a make or break
Morristown, Tennessee
Positive section of review
Didn't eat breakfast there as we have a dog. It looked nice when I glanced over there as I was checking out
Negative section of review
I'm still trying to figure out why there are pending charges on my account. Plus there was no hot water to take a shower. One of the hot water tanks quit working. Most discerning to us is the exterior door keyed entries didn't work. They had black tape over them. Anyone could get into the hotel. That is a safety issue.
Miami, Florida
Positive section of review
I liked the fact that there are printing option in the breakfast area very convenient .
Negative section of review
The bleach was way too strong when entered the room. When checking in I had my 2 sons with me who came in before me in the lobby. One is an adult .The receptionist was not very alert she did not acknowledge them yet however ask if we were delivering food . I found that a bit disturbing as I have traveled all over the world and have stayed at multiple Hilton Resorts for business. How about asking how may I help you? Instead of assuming that we are nobody. Just wanted to add that as a training opportunity overall the property was nice.
New York, New York State
Positive section of review
The, staff, cleanliness, location and value were all excellent.
Negative section of review
The only reason I didn’t give it a perfect review is because on the last day of our stay we had a later flight and asked to keep our bags at the property. The person informed us that room was being renovated that day and she couldn’t store any bags. We found that kind of funny because we just stared them there a couple of days before. Other than the the property far exceeded our expectations!
Rochester, New York State
Positive section of review
The decor….. the ambiance … the old building
Negative section of review
Could not get in room because directions did not mention press button above numbers first.
East Syracuse, New York State
Positive section of review
Great rooms for families
Gatlinburg, Tennessee
Positive section of review
Location and value
Negative section of review
Needs more parking