1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
London, Kentucky
Positive section of review
This hotel is located directly off of I-75 and has an abundance of stores and restaurants nearby. The free breakfast tasted good, and there was a decent amount of options. The staff at the hotel were very nice.
Negative section of review
The rooms are very warm, dry, and stuffy. The bathroom is extremely small and there is no room for comfort.
Memphis, Tennessee
Positive section of review
Ms. Lorna or Lora was very helpful to my husband and I. My husband and I had two valets of luggage and she was quick to help us with the doors. That was a very warm welcome.
Las Vegas, Nevada
Positive section of review
Love the location, connected to the Miracle Miles shops and lots of dinning options. Our room was clean and the view over looking the fountain was amazing!
Negative section of review
When we checked in, we were told that the room we had booked wasn’t available until the next day. They did take $65 off our one night stay in the downgraded room and also offered us a $75 food credit. It was just a hassle to repack that morning while waiting for a call to let us know we could switch rooms.
Miami, Florida
Positive section of review
Scam property in partnership with booking.com
Negative section of review
Too expensive.
Los Angeles, California
Positive section of review
Good Bed, Room and Hotel Location
Lake George, New York State
Positive section of review
room was clean, too busy for pool
Washington, D.C., District of Columbia
Positive section of review
Location value amenities
Negative section of review
We had a problem with our sink in the bathroom, told front desk staff on 4 different occasions, problem was never addressed.
Los Angeles, California
Positive section of review
Great Room and Location
Charlotte, North Carolina
Positive section of review
That it was cool.
Negative section of review
The bed uncomfortable
Costa Mesa, California
Positive section of review
The room
Negative section of review
At check out, the clerk said she was informed we had a dog in our room. She wanted to know why I did not notify them at check-in. I said, "I booked a dog friendly room on booking.com," and walked by the front desk with our poodle, and no one said anything. She charged me for the dog plus a cleaning fee. I said the website at booking.com said dog friendly and nothing about a dog fee. The security guard jumped into the conversation and said, 'The website did not say dog friendly.' I told him not to tell me what I saw on the website, so he back out of the conversation. The clerk said that booking.com is who I book with and not the hotel. I said I don't care, and booking.com is your agent, so is your problem. I told her I also resented getting the notification about the $ 24-hour parking fee after the booking, not before the booking. I had the same parking problem in our previous visit. I paid parking in the office, and my wife paid it on her phone. The clerk would not refund the double payment, and the parking company has still not refunded our $24 double payment. Blaming your booking partner and your parking partner is stealing from the customer. About 20 years ago, the owner of Ayres and the HR director came to the company I was the president of and admired our ethical standard and visited our company to incorporate the same ethical principles. Today's Ayres ethical standards live much to be desired. I have for over 20 years stayed at Ayers on every possible occasion. No more, and I will inform everyone I know about this situation.
