1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Gaylord, Michigan
Positive section of review
Location right off the freeway was nice with lots of food choices right around you. Price was good compared to other options in Gaylord. Young lady who checked us in was excellent. She deserves recognition based on how well she handled things up there.
Negative section of review
Rooms were a bit small for a Hilton brand but it's our first time staying at a Tru property. Breakfast had potential in that there was oatmeal offered but it looked days old (very dried out and not edible looking at all). Hard to believe (more shocked) that was put out there in that state.
Grafton, Wisconsin
Positive section of review
Location, pricing and comfort as well as cleanliness were up to par for my 1 night stay. Beds were comfortable and the room was very clean and tidy, including the bathroom.
Negative section of review
Very dark hallway in the evening, staff member was eating in breakfast area when I arrived. I had to wait for another host to return until I was checked in.
Chattanooga, Tennessee
Positive section of review
Excellent Wi-Fi, very pleasant staff; we booked a king suite and it was great to have so much well-designed space. Quiet and comfortable.
Negative section of review
Not much . . . no towel hook inside the shower. The exhaust fan in the bathroom didn’t seem to work
Orlando, Florida
Positive section of review
The staff was great and the location was perfect! Very clean and comfortable.
Negative section of review
N/A
Charlotte, North Carolina
Positive section of review
Love this hotel chain...always recommend it to friends.
Negative section of review
Keep working to maintain warm or hot food temperatures.
Miami, Florida
Positive section of review
I like the location good fir commuye and nerby storrs
Negative section of review
Did not receive housekeeping service
Bar Harbor, Maine
Positive section of review
Great location. Great service. All as expected.
Kansas City, Missouri
Positive section of review
Breakfast was adequate but not stellar.
Negative section of review
There was a mix-up in the reservation for my son's room. In the middle of the night while my son was asleep, another guest walked into his room. The front desk had assigned another person to the room my son was already staying in. It was a very frightening experience.
Burnsville, Minnesota
Positive section of review
Location
Negative section of review
Bad beds and traffic noise!!!!!
Chesapeake, Virginia
Positive section of review
Nothing.
Negative section of review
We needed a hotel for the night before our cruise. It was $244 to stay on the Friday night that we did. The location was literally awful and felt unsafe. The room had no toilet paper upon arrival. We had to ask for some. The carpets were so dirty my baby had black feet from walking on them. The AC unit had mold. We complained to booking and the hotel was only trying to offer a $30 refund which is absurd for a $244 stay. We have a 1 year old and having mold in a hotel room is absolutely ridiculous. $244 for a crappy hotel room that isn’t clean.
